Casey's — Restaurant in Albert Lea

Ordered our pizza online as we were headed back into town, estimated time of 20 minutes. We ordered it Sunday at 530pm and stopped in at just before 6pm. The lady was VERY rude! First she told us that we didn't order anything, but yet we had the confirmation email that we indeed did. When we asked how long it would take, she snapped and told us she didn't know and that it was the fault of online because she has a ton of orders and the online always says 20 minutes. 3 other families came in to get their pizza to be very rudely treated as well. No pizzas for anyone had been made at all. They had a special on pizza and a drink but nothing was available to purchase for that either (we witnessed that as well) After 1 hour of ordering we finally had our pizzas, and were very rudely treated by the lady working the pizza area! So in all, she had all these orders and had absolutely NOTHING made for anything. Instead of being nice to paying customers, she was absolutely horribly rude to EVERYONE that came in!! Nothing in compensation no apologies nothing was given to anyone, just blame on us for ordering online. We have ordered online MANY times from the Casey's in Ellendale and never had a problem with them not getting our online order or being rude if behind schedule!! In fact the one time we went in to get our pizza's they messed up our order and gave a free large pizza to make up for it!! Need to new staff in Albert Lea or need to properly train them in customer service!! Not asking for free, just asking for respect and being...

I stopped at the Casey’s in Albert Lea, MN to get gas on Sunday 11/5. I selected pay at the pump and I wanted a receipt. After filling my tank, I got the message to go inside to get my receipt. I chose the pay at the pump option because I didn’t want to go inside and I chose the receipt option because I wanted a receipt! The last three times I have filled up at this Casey’s, I have gone to different pumps and I have had to go inside to get my receipt each time. What is so difficult about putting paper in your pumps? I am disabled and it isn’t easy to get my walker out of the back of my vehicle to go inside. It makes me very unhappy! And if I fall down and break a hip, you will be unhappy when you have to pay for my hip surgery. Winter is coming, please take care of this and get receipt paper in your...

As an Albert Lea resident I really like Casey's. I urge corporate to please look at a location of a closed convenience store on the corner of West Front Street and Maplehill Dr. The West side of Albert Lea could certainly use a Caseys! The area immediately around the mentioned location holds 2 of the largest senior living complexes in town along with a large high rise for lower income housing. Our large grocery store on that side of town closed months ago with bleak hope of reopening. I have great confidence for what Caseys provides in food, gas, groceries etc would be welcomed. Thanks for reading and please consider!!! You would have many...