Baskin-Robbins — Restaurant in Albertville

I Do not I repeat I don’t not recommend the Albertsville al location on the website and app it says while ordering your cake pickup in as little as 24 hours well we ordered a birthday cake to be picked up at 12:45 on 4-24-25 for a party @ 1:30 got there at 12:15 and was told the only cake baker they got didn’t show up and my cake didn’t get made not one phone call or email or anything was sent to me letting me know so now my daughter is without a birthday cake for her party the lady did tell me they need at least a week to do cake orders well it doesn’t say that on the website or app this place is a joke having only one person to do cakes what happens if I want a donut or a coffee one day oh I’m sorry the girl that makes the coffee didn’t come in today which I wouldn’t eat a donut from here I don’t like frozen and thawed out donuts so if you value your childrens birthday or anything important you need a cake for don’t order it from here because your special occasion will be...

We have been to this location 3 times. Two of those were a couple of years ago, and both were bad experiences. One being a hair in my partially eaten waffle cone. When I tried to call to let them know, I discovered they had no phone. I decided since it's been a long time, I would try it again. Mistake. My husband only eats chocolate ice cream. He ended up just not eating any, because they only had plain chocolate. None of the mixed chocolate flavors you'd expect from an ice cream shop. I ordered two dips- oreo and strawberry cheesecake on a sugar cone(they were out of the waffle cones we wanted). $5 later I got strawberry cheesecake (very good) and a really small dip of chocolate chips on a stale cake cone. How can these type things happen everytime we go. Today was...

Most of the staff is too young and caught up in their personal lives to be productive employees. When I arrived the cake cooler was never full. I started to get it up to par, but immediately quit after being harassed by the teenage wife of a "manager" who had access to private employee personal information which is a big NO NO. I suggest Dairy Queen or Publix for specialty cakes. They once went to Wal-Mart and had a cake made and then sold as their own because they could not even make it. Most unprofessional place I think ever worked for or been a patron of. Hire some adults and people without drug problems or copious amounts of personal drama before this place...