Jersey Mike's Subs — Restaurant in Albuquerque

Update

My response to the owner:

Regardless, my experience was negative enough for me to make the effort to write this review. I appreciate that you are going to share my feedback with management, enabling them to use it as a valuable coaching opportunity. In order to ensure, that everything has been resolved to my satisfaction, a refund would have sufficed.

1 month ago -

Welp had to lower ⭐️⭐️⭐️⭐️⭐️ to ⭐️ My wife and I were extremely disappointed with our last visit at this location. We were not greeted by any of the three workers behind the counter when we walked in. What we wanted was two Cali Clubs but were denied because they did not have avocado. This was the second red flag, the first was not being greeted. We should have saw this as a sign and walked out of the store.

Since, they did not have the Cali Club, we begrudgingly ordered two Provolone and Turkey on wheat bread. When my wife was in the middle of deciding what condiments and toppings she wanted on her sub, one of the workers from behind the counter was trying to get her to pay right away. There was no need for this, since there was nobody in the store. My wife did not get a chance to finish telling the guy what she wanted on her sub due to the rude worker wanting her to pay right away. So then, the guy making the sub started asking me what condiments and toppings she needed.

At first, I thought he was multitasking and was asking about my sub, this guy was problematic. He thought we only wanted one sub, when we asked for two. To make the situation worse, he puts honey mustard on her sub without asking while she was paying for the subs at the register. When one of the workers noticed he only made one sub instead of two, he rushes to slice the turkey and throws it on white bread. The problem with the other guy was his negative attitude and lack of communication. He made the situation worse by being chintzy with the turkey slices, not slicing any provolone, and putting it on the wrong bread.

This crew did not work as a team and the guy that made our subs did not know what he was doing at all. He also forgot to put my Cherry Pepper Relish in our take out bag. This last visit was so bad, that we do not even want to visit this location again. I remember going here on the grand opening, and all I can say now is the positive impression, excitement, and anticipation is all gone!!!

June 9 Between 6pm to 7pm

2 months ago - ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

CPR Trust me Try it

It’s all about the CPR - Cherry Pepper Relish!

Jersey Mike's Subs, is all about quality. We ordered the Cali Club (turkey, apple-wood smoked bacon, avocado, provolone cheese) it was soo good! It's the ingredients!! High quality meats and cheese sliced in front of you, store baked bread, and the authentic taste -- served Mike's Way, fresh lettuce, onions, tomatoes, oil, vinegar and spices! Of course, everything is served...

Very disappointed. My wife and I are from New Jersey and this is usually a treat. The service was very slow. Watched the manger or lead tell a girl (obviously new or I hope new) a sandwhich was too big and pulled it out of a customers bag to cut 1 inch off of it then cut another one inch slice. The remaining sandwich and one inch were rewrapped, the other was placed into on a shelf. I reminded of the old customer service twining of give them the pickle. But thought stickler, next people in line, same manger, oh that is so and so’s brother so just gave him his sandwich and drink. Hhhmmm odd. I asked for pepper, the young lady then proceeds to put oregano on my sandwich . I say that is oregano, she says “that is the closest to pepper we have” really?!?!? My wife ordered rosemary bread and yet her sandwich was plain white bread. Avoid this one, the others in town seem to be run much better and professionally. Again we are from Jersey, we have been going to Jersey Mike’s forever, as a retired Chief this was a go to treat for my officers. Very...

Let down for the second time. Last month (January) I ordered the #56 and ordered it "Mike's Way" (i.e. lettuce, tomato, onion, "juiced") and when I got back to work I noticed that it had none of the vegetables I called and they apologized and I just blew it off because it was a simple mistake. BUT today, I once again ordered the #56 MIKE'S WAY and once again did not get any vegetables in my sub. It really upsets me because I love Jersey Mike's but I also love when I don't have to check my order before I leave the establishment. I clearly stated that I wanted it Mike's Way "with everything" not once but twice and Marcus even replied "ok bro" and repeated to the other employee "everything on the #56". So I called the store when I got back to work after noticing my dry sub and told them what happened (again) and all Marcus told me was "sorry man". Maybe I just won't come back to the Central location anymore. So...