The Honey Baked Ham Company — Restaurant in Alcoa

I would like to give this Honeybaked Ham store a 5-star review for their food, but their oversight on a catering order is a serious issue!. Our company ordered 50 boxed lunches on their website for a conference we were hosting for a national organization 2 days in advance. We paid in full for the order and received an email confirmation for the order. We even telephoned the local store to make certain they had the order. On the day of the event, they didn't show up during the timeframe we were given so we called the store and was told no one knew anything about it! After double-checking their computer again, they found the order. The manager apologized several times and rushed the 50 lunch boxes to us. They were 1 hour late and the our guests had to stand around and just wait. It was an embarrassing situation and made us look very unprepared & disorganized. In the end, the manager offer us 50% credit for the mix up. Great food, but please call the store the day of your event to make sure they have your order so you don't end up in a...

I purchased my ham online, preordered for Easter. Went at assigned time. Even though I had a scan code and went to the appropriate line, the code wasn’t scanned. The young lady looked for my name for a minute, then sent me to another line. “Go see her “ were my instructions. I went to see “her “. She didn’t scan my code either. Looked for my name for a few minutes. Then, scanned my code, which immediately found my order. I received my quarter ham and went on my way. I have ordered probably, 50 HoneyBaked hams in my 66 years on Earth. All perfect. So, I did not check my ham until Easter, about 30 minutes before serving. It was burned. I thought it looked pretty dark, but I tasted a slice. Trust me when I say it was inedible. I was extremely disappointed. We had a vegetarian Easter. I will return the intact quarter ham tomorrow. But I don’t think I will purchase a ham from this...

This review has nothing to do with their product… This review is solely on their customer service. I stopped in for a sandwich yesterday and the two teenagers working behind the desk acted like I was the biggest inconvenience because I was there to purchase a sandwich.

These teenagers probably don’t understand the repercussions of their customer service attitudes and how that affects the mindset of a patron who spends thousands of dollars with an entity over the course of a year. Thanksgiving, Christmas, Easter, special occasions, extra gifts for clients and staff members… They don’t think about that and they don’t think about providing good customer service to the people who are in front of them. Hurry, Young workers… Get back to...