Hamilton Crossing Centre — Local services in Alcoa

We dine in today from 3pm today. Out of all the years we have visited this location, we have never received such poor service from our waitress. It took a long time for her to come to our table to get our drink order. They were not busy at all. When she finally came, we ordered our drinks and food. Some one else brought our appetizer and salads. We ask that waitress where our drinks and crossiants were, she replied she would let our waitress know. After we had finished our appetizer and salads, we still had no drinks or crossiants. Our food comes out, once again not by our waitress. Again we asked about our drinks and crossiants. Our waitress finally comes out we the crossiants saying she was sorry they just came out of the oven, which was a lie, we saw two other tables get their crossiants when their waiter came to get their drink order. Our waitress was quick to walk off when we was like ma'am can we get our drinks. She looked at our table saying I'm sorry, I will get them. Which seemed to take forever still, looked up and she was busy talking to another worker laughing and talking. Finally we get our drinks, which we requested lemon in our teas that we did not get, but at this point I wasn't asking for it cause I knew I wasn't getting that. My father asked for some cocktail sauce, the waitress was like sure I will get that for you, she never came back with the sauce. She was to busy laughing and talking in an empty area of tables from us with a couple of other workers. My dad wave to get her attention for her to come over, when she did, my father told her what poor service she was providing and how we have never had this experience before here. The waitress then got mad and all her response was "excuse me" My father told her he never did get his cocktail sauce, which she started arguing that he didn't ask for it. He then requested to speak to the manager which was one of the workers in the area where they had been laughing, talking and not taking care of their customers. She comes over to say that they had a busy lunch. Which is a poor excuse for a manager because they were not busy what so ever at that time. She treated us like we were in the wrong and never once apologize for the poor service. My dad requested the check at this point. BUT neither the manager or our waitress return to our table., they sent a different waiter. This was very poor customer service, and a sad way the manager was running the business. It's sad especially when you spend alot of money here. We will not be back and do not recommend this restaurant, if I could give a negative 5 for the...

Waitress didn't come by nearly enough. Glasses stayed empty for awhile. When she walked pass we had to flag her for refills. When filling refills the people at the table with over half their drink gone weren't addressed at all. Ie. "Do you need a refill?" The southern and California salads were great. The pork chop was lacking. Bread was asked to be refilled, then had to ask again some 20 minutes later. She was called to the table for drinks, then was there again to refill 10 minutes later and both were after the bread was requested and she said yes. The place wasn't busy. Most employees were waiting to serve. The bathroom had a putrid order. It was taken to an employee. They thanked me for relaying and addressed it....

Hamilton Crossing is a great place to do shopping. It has a Michael's, Ross, Old Navy, PetSmart, Shoe Carnival, a Dick's Sporting Goods and a flooring store. There's also the other side of the road with great Restaurants and a couple of other stores. The Batteries+ has a friendly knowledgeable staff and helped me find the correct battery for my kids' power wheels. There's also a car wash and a few other services too.

The restaurants include but are not limited to Cracker Barrel, Panera, Salsaritas, Chili's, Five Guys, Buffalo Wild Wings, Cheddar's, Olive Garden and Culver's. I apologize for any establishment that I could remember off the top of my head....