Chick-fil-A — Restaurant in Alcoa

Update: After avoiding this store for a while, I have resumed eating there again as I have found myself in Knox a little less. What must amount to their 14th or so chance resulted in an employee making fun of me. Once every two months or so, I will buy about 10 packets of the creamy salsa dressing with my order to use at home on side salads. I have done this at this location and several others. The lady taking my order told me they couldn't do that. I asked if she was sure, mentioning that I've done this for a while now and they charge me about 50 cents each. She said she was sure. I said okay and chalked it up to a policy change or supply chain issue. Figured I'd try again at a different time. Well, I pull up to the window, hand the older woman my card to pay for my order and the lady who took my order is making fun of me and my apparently absurd request to buy salad dressing to a group of other workers. I spoke up, saying that I could hear her (she was making no attempt to be quiet) and she pretended she couldn't hear me and walked away. Out of the entire group of employees there at the window, no one apologized. The older lady running the window even tried excusing her behavior by saying in her 19 years there, she'd never had anyone try to buy their dressings.

I want to make it clear that I am in no way the type of person constantly playing victim. In fact, this location is literally the only business I have ever issued a complaint against and I have now felt compelled to do it twice. What kind of business allows their employees to make fun of someone for trying to buy their product? It's clear nothing has changed with how this location is ran and I will be driving the extra 6 or 8 minutes to Northshore from now on.

They mess up something about my very simple order every other time I go there with barely an acknowledgement after the fact. They give about a tenth of the effort of any other Chick-fil-A I've been to and are an embarrassment to their brand of excellent customer service. I guess I will have to get my Chick-fil-A fix when I am in Knoxville. I am done giving...

The drive thru line was so long that it wrapped around the building, making it impossible to drive through the parking lot. So I got out of the car to go inside & order 4 peppermint milkshakes to go - while my husband worked his way through the parking lot. There were only 2 or 3 people in front of me, but I waited quite a long time for the milkshakes. As we were leaving the parking lot, I discovered that we had been given peppermint oreo milkshakes, not the holiday white chocolate peppermint milkshakes that we had ordered. So we had to make our way back through the parking lot to go back into the store to get the correct milkshake - only to be told that they were out of the chocolate chips & crushed candy canes for the peppermint shake. So they refunded our money & threw the shakes in the trash. I'm thinking (1) put a sign up or (2) take the peppermint shake off the menu board so that I wouldn't have to waste time in line & waiting for a shake you don't have and (3) for the 30 minutes that I lost, give me a free shake or the wrong shakes at a discount instead of throwing them in the trash. This has been my only bad experience with a chick fila (and my first visit to this particular location) & I won't go back to...

I don't want to give the Chick-Fil-A brand a bad rap; the atmosphere and service is incredible. However, as you will see in many of the reviews, this location is far too small. The location was scheduled for renovations a year or so back. Despite renovations being done on the inside, nothing was done to expand the restaurant or its parking lot and the interior actually lost seating spaces. Again, the service and food go above and beyond, but this particular location simply does not have the space it needs to function. I understand it's typical for restaurants to become crowded around meal times, but I've never been forced to fight through a crowd just to grab a napkin anywhere else. The crowded space leads to stressed employees darting around trying to deliver food, order errors, and cars that have no way to leave the restaurant due to low spaces and large crowds. In fact, the parking lot gets so bad that often cars are left waiting to turn into the parking lot on the busy street. Would love to eat here more often, but will be avoiding it until they either hire riot police and traffic cops or simply expand the size to accommodate the chicken...