Pizza Hut — Restaurant in Alexander City

My daughter works with door dash. She accepted an order from Pizza Hut to take SL. SL made the order through door dash, It was a 1000. dollar order and when she got there to pick up the order a lady was loading it up and she said to my daughter that she was trying to call door dash to get her off the order cause she was going to take it!! Come to find out that lady was the general manager of the Pizza Hut store and wanted to take the order herself because of the “potential big tip.” My daughter called the police on her because she was making a big fuss about taking the order herself. This lady lied to the police and said they told her to take the order which was a lie because the company placed the order through door dash not them. She tried to snatch my daughter’s phone when she called the police. She couldn’t answer any of the police questions about who ask her to bring the order all she could say is it’s a 1000. dollar order and they paid with a credit card.🤣 Now this is a so called “district manager “ acting like this. She and the police went inside and they called door dash. They did some dirty under minded stuff til door dash took my daughters name off the order. But they told my daughter that they would give her half the orders tip which was 3 dollars and something divided by 2 which ended up being a dollar and something. But who knows what the tip was the company gave when the other lady got there. This lady the district manager does not work for door dash so she should have not been able to deliver this order at all and for her unprofessionalism and conniving ways to steal others dashers potential tips should be fired!!! She said her name was Melody something and this is the Alexander City Pizza Hut so other door dashes watch them when picking up orders from them, they will under hand you to...

Poorly managed. Horrible service Disgusting food. If I could put less than 1 star, I would. Delivery is a joke. Food has been disgusting for last several months, multiple messed up orders, and poor service. Drive thru pickup is a joke. Tried it and the employee decided she would just hang out the window and talk to her friends in the car at the window. Multiple cars were waiting. After 15 minutes, I parked and went in to get the food. Left and the car was still sitting at window. Several angry customers were waiting in drive thru line still. Tried delivery and that has been a joke for the last 2 years They advertise hours of delivery on app and website but won't honor what is advertised. You will get a million excuses...no driver until after 5, new driver training, no driver at all. Placed an order and wait almost 2 hours for driver this evening. After multiple calls to the store, I was informed that the driver just walked back in the store with our order. That they only had one driver and she had 4 orders. They refuse to refund my money saying that only the General Manager can do that and she is out delivering. So...they had a driver and a manager delivering and still couldn't manage to get the food to us. Waiting for the General Manager to call and tell me why she won't give me a refund for product and service that I paid for and didn't receive. We will never order from this restaurant again! We will be calling corporate office and Better...

Let me start off with..I'm not sure how this place is still operating. My family ordered and chose to dine in. They were polite and brought us our food. The issue came in after we ate.. the kitchen/food prep area is visible from the dining area. We began to notice that the man placing the toppings on the pizzas wasn't using gloves even though there was a box right above him. He touch everything with his bare hands.. the cheese, the meat, the veggies, the sauce. Even kneaded the dough just the same. In-between topping pizzas, he was also using appliances in the kitchen. He has not washed his hands during any of that. A box of wings was dropped on the floor (face down) by an employee and the same box was wiped off and still used. Then another male was coming from the bathroom and in the dining area tucked his shirt deep in his pants.. forearm deep. After all of this it seemed as though a fire had started in the kitchen as smoke started visibly filling the area. The kitchen staff didn't seem the least bit concerned because they just kept doing what they were doing like nothing...