Dunkin' — Restaurant in Alexandria

On vacation in Alexandria, been to this location for about 4 visits.. Always got the drinks and order wrong, I understand that she works alone so we were beyond patient and tipped. My husband and I ordered to drinks every visit, never accurately done. On the last visit I always order decaf cause I am not allowed caffeine, the first cup was jet fuel dark as hell after cream was added.. I ordered toasted almond and she was adding hazelnut to it and I sad something she offered to remake it.. And she gave me regular coffee cause it was not jet fuel this time and, my heart is racing and I am still awake. aweful place. Never accurate and Aweful service, not a doughnut left at 4:30pm...won't...

Stopped on a Sunday and was told the doughnuts I ordered through their app were not available because they had no doughnuts for the rest of the day (apparently the stores no longer make them, the are delivered every morning). I ordered the vanilla flavoring in my coffee but they were out of that too. The coffee tasted burnt and I ended up throwing it away. The manager was not interested in providing customer service but rather staying seated in the back office and making the young man at the counter handle the situation. I received the money back on a gift card only after declining that the credit be used on 8 lattes as suggested by...

Normally my drinks are perfect. The staff is really friendly. They have done things to fix any issues that I've encountered. One time I ordered a donut through the app, but they were sold out. So I was able to get any drink I wanted. Another time I ordered two donuts and someone immediately set them aside until I arrived as they were the last two donuts. Unfortunately the last time I went my macchiato was just way too strong. I couldn't taste any flavor, just espresso and that's not normally the case. I will still return as their prices are lower than other locations near me and the service is...