Starbucks Coffee Company — Restaurant in Alexandria

Drinks are good but on 10/7/15 while I was there, I have never treated so poorly while I was at any establishment. After ordering, paying for, and waiting for my drink, I was called back to up the register by someone that seemed to be in a supervisor* type of position called me back up to the register. This woman was nowhere near the cashier and I when I was submitting and paying for my order. I paid for my order with my app. When I was called back to the register this woman told me I needed to scan my app again and before I knew it, she told me I still owned her $2, which knowing I had $10 on my card means she just charged me for a second time. I explained to her that I paid already. She started to berate me because the screen on her register was not saying that my transaction was complete. I explained to her that the original cashier said it was and the money was now deducted twice from my app. The woman continued to berate me telling me that I was wrong and still owed money. By this time, the barista, cashier, all of the other customers where around me looking on. She continued on about how I was wrong and I continued to defend myself. When the cashier started to corroborate what I was telling this other woman. At this time, the other woman refunded the second charge of my app and told me, “you can take your drink and go now.”

I felt completely embarrassed and neither my husband nor I will ever be coming back to this location.

*I am assuming this woman was in a supervisor because she seemed be doing inventory and such while I was giving my order to a different person and waiting...

The drinks are always delicious and food is good, the workers are firendly so they get a 5 but I nearly always wait at least 10 to sometimes 20 minutes for my drinks, even if I order ahead through mobile

That's probably on the owner/manager, there are never enouge people working in the morning and sometimes 10 customers are waiting for their orders and only 2 or 3 baristas behind counter and they look so stressed! I feel bad they are yring their hardest!

If your business demands fast output and there's a lot of customers, you hire to combat the volume of customers, otherwise customers will leave because they're late for work just for trying to stop and get a coffee real quick.

Again. I see hard workers that are being set up for failure, I almost always see them get yelled at by people for taking too long or making a small mistake, it isis n fair if there aren't enough employees for the customer load. Hire someone else and take care of your...

The woman at the counter at 7:15 on December 5th 2018 at the Alexandria Common location was of the most unpleasant and disrespectful manner as well was the young man who was making the drinks whom appeared to had been insulted when I asked for the half & half, to the point where I almost lost my composure to his direspectful stare, to say the least I can honestly say that neither one of them should be behind the counter serving customers as their attitude towards customer service is less than gratifying or expected from a company like Starbucks, these two should be working in the back of the house away from the sight of the people whom had made this company in to what it is today,...