Landmark Bakery & Cafe Inc — Restaurant in Alexandria

Be warned! Stay away from this place ! I pick a birthday cake for my husband and was so disappointed. The first slice i gave my husband, he said it was dry and had a stale taste to it.My slice was the worst. It was moist but had a sort of sour/tangy taste.I was not sure why it would taste like that but then i noticed a greenish/gray spots in some part.Not sure what that was or why a white chocolate mousse cake would have green patchs so i googled it.It turns out my piece was growing mold.so disgusting. It seems as though they've patched to leftover cakes and refreshed it with new frosting. Why else there would be two different texture on one cake.Thank God i didn't feed any of it to my two year old.That would have been a total disaster. I called the bakery and told the situation and lady on the other end says to bring back the cake and i did that very same day.Then the next day the manger/owner called and apologized and told me to stop by any time to either get a refund or a replacement. That same week i had other engagement so i swang by the shop and they denied the whole thing though i had a receipt that shows the purchase. Very disingenuous...

During my recent visit to the bakery cafe, I encountered an employee named Emebet who displayed rude and arrogant behavior. Her demeanor was unhelpful and it greatly affected my experience as a customer. I observed that I was not the only one who had such an encounter, as other customers have expressed similar frustrations.

As a loyal customer, I have always appreciated the quality of the products offered at the bakery cafe. However, the negative interactions with Emebet have left a lasting impression and made me question whether I should continue supporting the establishment. I believe that exceptional customer service plays a vital role in maintaining a positive reputation for the bakery.

I hope that steps will be taken to improve the customer service experience at the bakery cafe, ensuring that all visitors feel valued and...

i ordered a custom gormet cake for my daughters 1st birthday and it was so beautiful and amazing. it was heavenly i would reccomend them to anybody who ever asks me where to go and i will continue to get any future cakes here ❤

sad to say i have to change my amazing review and knock it down by the service ive recieves for my order. not only are they trying to charge me almost double my first cake, but the cake is supposed to be smaller than the first one . explain how that works there isnt any extra detail or accomodations just a simple cake but because its "square". so i tell them im not paying over 100 dollars for a small cake and they tell me i can get a sheet cake instead which defeated the purpose of a square double decker cake and they still expect 80$ im sad to say this will be the last time i...