Fair Price Supermarket — Local services in Alexandria

Placed qurbani order and was told would receive meat on the 2nd day. After waiting until 2pm called only to be told it would arrive 4pm and to wait for their call. Waited until past 6pm that day yet again only to be informed the meat has not arrived and now it will be there the next day. Just told to come tomorrow- no time no window. After asking what time myself the person says 8am or 1 pm! At this point I am offered no apologies or reason for not delivering on time. What if I had guests over that night on Eid with no food for them. Waiting day 3 until past 2pm to receive a call to collect meat. Arriving shortly after 2:30pm to pick my order, am directed to the butcher section to pick up meat from the fridge all 3 heavy bags tied together to be lifted by myself. No courtesy, no apology for delay. This is only the 2nd time I have visited this shop in my life because of recommendation but my experience has been very disappointing. The first time I went to the store was also by recommendation years ago and waiting at the butcher shop I saw a small mouse run out from the meat section near the fridge! One of the butcher comes out to kill the mouse with a broom right there and then dragged it back behind the work counter (where the meat is prepared). I vowed never to go back to this store and I never did until this Eid upon recommendation since they were taking orders for udhiya/qurbani. Hopefully I don’t have to visit this store again for any shopping. I hate to have to write this review but I just wish that our halal meat stores and markets would operate on a professional and offer polite customer service not just that it’s Islamic mainly but also sheds a positive light on our younger generation (children)that accompany us to these stores to witness and be totally bummed out by lack of respect and courtesy...

3 stars for having a big well stacked shelves of international products. However, you need to check the expiration date on products especially dairy and cheese so are left in fridges when they are technically expired! No one seems to have time to check and no any entity in Alexandria inspect such INTERNATIONAL MARKETS (probably Alexandria county inspectors arebusy with other things) The worst part of this market is the butcher section- they throw in tens of plates of chopped meat a day (obviously the lamb is the most popular in middle eastern cuisines and for sure that is the meat missing in fair price butcher) So when you ask the three men standing behind the counter for lamb cutlets, they pretend not to hear and then proceed to say what is there is there!!! This happened to me numerous times at this supermarket!!!! And what are you three male butchers doing behind the counter??? Looking at customers and not doing your job all day!!! Such a shame If you are not up for the job leave your place for someone else If you can not talk properly to customers you should be suspended What a shame And they are always understaffed at checkout and always short of carts and always full of dust on products Will never recommend it since no one cares about the business and...

The experience I had at Fair Price Supermarket in Alexandria was one of the most humiliating and shameful moments of my life. I entered the store with a personal item in my hand and didn’t make any purchases. However, as I was leaving, the staff stopped me without any reason or evidence and loudly accused me of stealing—in front of other customers—calling me a “thief.”

After checking, they finally realized that the item I was carrying had absolutely nothing to do with their store and was completely my own. Although they later apologized, the damage had already been done. My dignity was crushed, my reputation was tarnished in public, and I was left deeply embarrassed and hurt.

This behavior was not only unprofessional and disrespectful, but it also reflected complete inexperience and irresponsibility on the part of the staff. A store that jumps to conclusions and falsely accuses innocent people does not deserve anyone’s trust or respect.

I strongly advise against shopping at this store. If you care about your dignity, self-respect, and being treated like a human being, stay away from Fair Price...