Starbucks — Restaurant in Alexandria

Drive thru line was super long, so I put in a mobile order. Most stores I've been to put the mobile orders out in the pick up area, sometimes in a stand that says they are mobile orders. I waited at the pick up end for my order to come out, and thought maybe it was just taking a while since they were so busy. I overheard another woman come in and ask the barista if mobile orders were at the other end and the barista asked for her name, then went and grabbed her order from a counter near the drive thru window, and passed it over to her. So I then had to grab someone's attention to ask for my own order. There were at least 5 employees working who saw me waiting at the end for almost 10 mins, yet nobody asked what order I was waiting for. So by the time I got my order, my drink had cooled down...

WORST STARBUCKS IVE EVER BEEN TOO. 1st I’ve been there many times even applied before. They r pretty under staffed so it’s not exactly the workers faults if anything it’s the managers. There r many people who apply there the manager is just picky with who she hires and because of them being understaffed they r ALWAYS CLOSED. At this point they should close the store or fire the manager and find a better one. One night I came there was no one in line at all and I was told to wait at the speaker box even though there was no one there anyway, I was waiting there for 15 minutes with now 3 other people behind me not to mention I only wanted one drink and when I got to the window it took another 15 minutes for me to get one drink, which is crazy considering there were 3 people working that...

Ordered via mobile app. As we approached the location it was clear they were busy. It became obvious they were overwhelmed. It was a Saturday morning. However, 5 employees on duty, all were busy, the only things being delivered was food. The two baristas were busy making drinks but must have been for drive through only. The queue in the dining room grew and grew. Two guests abandoned their drinks before us. The woman waiting in front of me was 40 minutes. We were 35 minutes and had to abandon our drinks to maintain our schedule. I monitored the app. Drinks were not ready until after an hour. Two simple, off-the-menu, no special requests drinks. By the time I got notification, we were 42 miles down the freeway. I shall visit their competition across the...