Chipotle Mexican Grill — Restaurant in Algoma Township

UPDATE: Never mind, changing to a 1-star review because they don't answer their phones here. I just tried called this Chiptotle location to ask a question about dining room hours, and had to struggle with a "chat bot" recording who answered the phone instead of a real live human being. I must've said "TEAM MEMBER!!!" 20-30 times, and the IVR phone-tree was just not listening, refused to connect me to a person there in Rockford, just kept on playing the same pre-recorded messages looped over and over. Most stores here in town, when you call them, the person at the store has the guts to actually PICK UP THE PHONE when it rings, not "outsource" this basic easy task to a spineless useless robot voicemail system. Shame on Chipotle for their cowardace and laziness.

ORIGINAL REVIEW: I had the 3 taco plate and they were all delicious - so good I could've easily eaten 3 more! I'm deducting 1 star because none of the meats were labelled on the food/serving line. Just mystery trays of unidentified meats of various kinds, none of which the restaurant bothered to label with clear SIGNAGE as to what types of meats they actually are. Yes many customers can identify beaf and steak by sight, and even can tell the difference between the chicken & the pork. But not everyone can. So Chipotle, would it kill you to spend three dollars on some small posterboard placards, and handwrite on them "beef" and "pork" and "tofu" and "chicken" and whatever else? The restaurant clerk behind the counter scooping out the meat must get asked 100's of times a day what each one is. Refusing to clearly label them with little signs is as cheapskate as it...

If you are a fan of Chipotle, proceed into this one with caution. We have enjoyed this chain for ten years, and all over the USA. When they built this one close to us, we were ecstatic! Even went on their opening days. It was great! Nice servings, fast and courteous. It has gone down hill like an amateur on a double black diamond. ALWAYS out of something, and the workers are super reluctant to check with the stash in the "drive through". Last night they were out of fajita veggies, lettuce and corn. I asked why things are always out, "is it a supply chain issue, etc?" The manager stepped in to say they had a busy day and were shorthanded, so the prep people weren't able to get enough cut up. I asked if they would comp me some guacamole, since they were out of so much. "No, because the other is free and guacamole is a premium item.". I thanked them and offered that I would bring my concerns to the store manager. She answered that she IS the store manager. She said they are short staffed and have a high turnover. 😱. Also, they offered no apologies for being out, etc. (I have gone their mid-afternoon on a week day and they have been out of items as well.). For many months the chicken was so salty, we couldn't finish our dinner. One time we were there when the music was so loud, my husband and I couldn't hear each other talking. We asked about it and were told by the worker that they HAD to keep to keep it loud, as it was a store policy. That was a new one for us! Last night's bill was just $10.07, because my husband went to Jersey Mike's while I gave Chipotle another try. ...

Just save your time and go to one of the other neighboring food places. This is the WORST Chipotle I've ever been to and I'm done with them in general. Every person who works there acts like they have something better to do other than serve customers, most will have AirPods in or just on their phone while one person runs the whole table and cash register. They say they're open until 11 but if you go in past 8pm you'll just get disgusted looks, no communication and eye rolls as somehow your inconveniencing them.

I thought I had it figured out to avoid the staff in general and order via the app and pick it up from Chipotlane (or whatever it's called) until last night where I paid $35 (yes - I even included a tip!!!) for a double protein bowl and a burrito for my wife. Not only did my bowl not have double protein, it literally just had none, no chicken at all (and hardly anything else in there). On top of that, my wife got the worlds smallest burrito.

TLDR: Not one to usually complain but this Chipotle is so bad I feel the need to warn others from actually going there. Seriously - just don't.

Going to gladly go back to driving down the...