Blaze Pizza — Restaurant in Alhambra

I don't recommend ordering pizza at this location or Blaze Pizza for that mater due to 2 reasons : bad customer services and a terrible website and apps. First of all, the Alhambra location lost my pizza and refused to make it right. Long story short, I went to pick up 2 pizzas on Friday night and it was not there. I asked the employee where my order was. And he said if the order was not on the shelf, then someone else might have mistakenly picked up my order. So, I asked the employee what they/blaze pizza could do about the situation, since it was not my fault. And the employee said he/the store could not do anything because it was during shift changes and things got complicated, so he had no ideas what happened and advised me to request the refund in the app or with the corporate. So, basically I wasted my time and gas for nothing. Blaze Pizza needs to seriously train employees on this. I understand these employees are young, but still acting ignorance is not they way to handle the issue. Ok, so here come the second issue. I emailed the corporate and wrote the feeback to the corporate about my situation, but they haven't refunded and answered my inquiry. Also, Blaze Pizza doesn't have an option to request a refund in the app or in the website. Whoever built the website and the app needs to be fired. That should be the basic function of any website or apps. In conclusion, Be careful of ordering things from them, since you will have no way to resolve the issue with them.

Updating (9/27/23)

So, Blaze Pizza just replied to my comment on google review. And obviously, they used a robot or AI to reply because in my previous comment, I indeed said I contacted Blaze Pizza and didn't get answer. As of now 9/27/23, they haven't refunded or replied to my email about the issue. Again, don't buy stuff from them because you will never be able to get in touch with them when there...

tl;dr -- The workers forgot about part of my order and didn't know they forgot and my friend got food poisoning.

I've been here a few times but my most recent experience really made me want to leave a review. The only reason why this review isn't 1 star is because my 3 or 4 previous visits were (mostly) fine.

First of all, one of the prices on their menu was wrong. Their dough knots gave the same price for 2 or 4 pieces. I think it said something like $2.45 for 2 or 4 pieces so I obviously chose the 4 pieces. At the register, I was charged about $4. Not cool.

Secondly, they said they would put my order of dough knots in. Almost 20 minutes later I asked where they were. An employee asked if I'd ordered 12. No, I definitely did not. They said they would put them in and I asked how long it would take-- 5 to 7 minutes was the response.

10 minutes later, I finally asked again and they were ready...after I'd already eaten my pizza. Wonderful.

And last but not least, and most certainly the worst: my friend got food poisoning. Like any great food poisoning, it only took effect a couple of hours later and could not be attributed to anything else. He ordered a buffalo chicken (ish) pizza and it was delicious when he ate it but it was pure regret afterward. No clue if the chicken was contaminated or it just wasn't cooked well enough, but my friend chose sleep over fun and turned in about 4 hours too early because he was in...

I came at 1030am. Waited couple of minutes because i understand they just open. But i called one of the employees to help me out because my son has allergies on dairy and his class has a pizza party, but he can’t have dairy. So i have to bring his own pizza at a certain time like at 1130am. No later so i kinda was in a hurry. At first, i was grateful for the cook to step in and I wanted to leave a good review for him. Because that was nice. But when he hand me the pizza already cooked, i asked if he can write my son’s name and room number because there are so many kids and his allergies are well checked by parents and school. But when he handed it to me and wrote the name w/ an attitude. Like he didn’t want to. And i mean it’s not part of their job, but part of their job is to attend their customers needs. And my need is customers is just preventing allergies. Just remember our money goes to your paychecks. Lastly, i asked the guys name to leave him a kind review even-though i got attended that way because i thought to myself, maybe he is having a bad day probably. And this is how he responded; “have a good day.” I asked him again and he responded the same. Dude if u don’t want to work let others take your position.

Sadly, this was my first time is this store. Will never be coming back again. Thank you for your service thats wasn’t really pleased...