Chipotle Mexican Grill — Restaurant in Alhambra

4/12 Saturday Noon

I’m a big chipotle fan and have stopped by many different locations but this is by far the worst service I’ve received at any chipotle or food location for that matter. I usually don’t even write reviews but this experience got me heated enough to be typing right now.

The quality of the food itself was typical chipotle quality, the burrito bowls you know and love.

Service wise, there were 2 girls working the counter at 12:15 on Saturday. I asked for 2 bowls and before they even started making them they started pressing me for which rice I wanted, which protein I wanted, etc. I didn’t understand the rush because there was nobody in line behind me. They were literally asking me which meat and salsas I wanted before they even scooped the rice. I tried to answer calmly and ask for extra rice/double scoop of chicken in one of the bowls but they kept trying to moving the bowl to the next station before I could ask and it felt like they were in an unnecessary rush. When I made one of the bowls come back from the meat area because I wanted extra rice, I even got an eye roll from one of the girls. All the portions were also smaller than usual as they would hastily scoop a small amount of what you ask for then try to press you onto the next food item. When I then asked for just lettuce on one of the bowls, one of the girls asked “lettuce and guac?” to which I said just lettuce. She clearly was in a rush and not listening though and scooped me the guac anyway even after I tried to stop her. On the other bowl, I asked for just lettuce and she heard that but then gave the smallest pinch of lettuce. Before I could ask for a tiny bit more, she had already sealed the bowl. I was then charged for the guac on the first bowl and when I said I didn’t ask for it, I didn’t receive any explanation. I probably should have thrown a fit but I was already in shock from the whole situation and just paid/left

TLDR: 2 girls working on Saturday at noon skimped out on portions, rushed me through the whole ordering process when there was no line, gave me attitude and items I didn’t ask for and charged me for them, were so rushed that I couldn’t even ask for modifications to my bowl because they were constantly pushing me to the next items in the bowl. Not sure if service at this location is always like this or if it’s just a one off which is why I put the day/time in this review. I will definitely not be coming back to this location though because im...

I really enjoy Chipotle, but it's pretty hit or miss at this location. Sometimes the employees listen, sometimes they don't. The other odd thing is that the busier it is, the more likely you'll get better service. Maybe the staff members simply work better under pressure, but every time I have gone into this location to eat and there hasn't been a line, they mess up my order in some way. Now, it's pretty difficult to mess up an order when you're dictating to them exactly what you want, but the staff here always manages to accomplish it when there isn't a line out the door behind me.

Granted, times like this are few and far between, as this location is often busy, but still. It's almost as if they don't know how to pace themselves if they're not contending with a 12-person line waiting to be served. In my personal experience, they've rushed me along the assembly line faster than they should have, and always mess up on something as a result.

I'm giving them 3 stars overall (4 stars for the food, 2 stars for the service), and hope to one day be able to edit my review to show a higher rating. If I can get awesome service more than two visits in a row, I will gladly update my rating to reflect this. Until then, it's just an average...

I honestly can’t understand how they can consistently make so many mistakes. I order delivery from here multiple times a week. Working from home. Half my delivery orders are wrong or cold. Today I received a wrong order through delivery again. The receipt had the same first name as me but different last name. (I’m way too familiar with this as I have a common name). I call the chipotle hotline and sit on hold for 30 before hanging up. I drive down to the location and tell them I got the wrong order delivered.

The manager (younger heavy set female) with a serious attitude, looks at the bag and says “oh, there was two Anthony’s, It’ll be out in a minute” then immediately turns around and walks away while I was trying to ask her about the delivery fee. I’m standing there confused as to why I was being ignored and treated poorly for wanting the food that I paid for. So I ask one of the other employees and I watch them walk over and tell the manager. Then say she’ll be right back. My food is done and they hand it to me. I look over at the manager and she walking to the back as I got my food.

To that manager. All you had to do was say sorry and seem...