Panera Bread — Restaurant in Alhambra

Worst customer service ever! I would give them zero stars if possible!

I ordered 3 you pick two’s with a bread bowl each. Plus an additional soup, a cookie and other food. It doesn’t take a genious to know that means they should bag 4 bread bowls!

I triple confirmed with the drive thru girl, to ensure she put the bread bowls, the cookie,, in my bag, she said, “yes, it’s all in there” and she repeated my order!!!

I get home after driving in the rain with my 3 kids,, and guesses what,,, NO Bread bowls and no cookie!

I was ready to eat my Mac and cheese with my creamy tomato soup in a bread bowl,, but NO bread bowl!!

To makes matters worse, when I call and speak to the manager (the first time) he only wanted to replace the bread bowls,, but gave in to replacing the bread bowls with a soup,, that still won’t maje up my dinner that was screwed for all of my kids!

The second time I call to give the manager my panera number, a girl answers and states “ why you being rude?” Who talks like that! I have a right to be upset, it was a big order and they screwed up!

Never eat there or at least be prepared for screwed up orders and...

Food was excellent as always. My major complaint is...Panera Bread at this location, has turned into a gaming and laptop work hub! All the booths that seat a family/party of 4-6 were occupied by one person per table...laptops, spread sheets, books, etc. No food or drinks were present, while these people were selfishly occupying space. There was an elderly lady, sitting solo at one of the bigger booths, watching a movie on her laptop...again...no food or drink present. It appeared that she was dropped off by her family, and they went across the way to shop at Costco! The entire dining area was occupied by single people who turned each table into their personal work station. There was a couple with their baby, and they had no place to sit. I was part of a party of 3, and had to wait awhile for the legitimate paying customers to finish their meal, so we can have a place to sit! There's a great library in Alhambra, a Starbucks down the street. I do not get why this is allowed by...

Walked in ordered 3 - 1/2 Sandwiches. The cashier girl was nice I greeting me,. Took my order but didn't put down it was to go. So I walked up to the pickup window and saw my order was on 3 separate plates a if we were there to eat it there. So the gentleman was so understanding and helpful and packed it to go. I returned to the counter a dropped them a buck in their tip jar!. Not for not , getting my order to go but for the guy graciously packing my food to go. So the moral of my story on this cold Christmas Eve, is to be patient with some people for they may miss understand you.... But in end there's somebody else in line to correct t, he issue that altimately eases the confusion and makes it smoother for us. Sorry , didn't take the piç til I was almost done. One quick word of mention is the food is great but a little disappointed in the size vs the price. There I said it. Usually don't fret on price but totally...