Sky Zone Trampoline Park — Attraction in Alhambra

I’ve been coming here since it first opened and signed up my children for monthly membership. I was originally apprehensive in committing to the membership with a new business that just opened and hasn’t established itself, but at the end Sky Zone has won me over.

Let me elaborate on how they won me over. It was obvious to me that their staff was all new and had no experience in the daily operations of Sky Zone. So, one would get the impression that Sky Zone just let kids run amuck with none of the staff controlling them. However, as time went on with my weekly visits, I was able to see the metamorphosis of the staff as they gain experience in herding cats, oops I mean kids, providing quality customer service, and making great strides in maintaining a clean environment for all. I was became a loyal customer, but I usually don’t go out of my way to post reviews in general.

What cause me to finally leave a review here was my experience this past weekend where I attended a party. Mind you I went in with a mind set that party places like Sky Zone never provide a 100% positive experience for all, but they made me eat my words. I witness the staff bend over backwards in making sure they provide a positive experience for all. They were attentive to my nieces parents’ needs, attentive to all guest, and fulfilled everything that was promised. Additionally food was great.

I would definitely plan a birthday party here for my kids. I believe their party packages are reasonable and their rooms are spacious enough. The employee that stood out the most was named Georgina. It appeared she knew how to be a “Chaos Coordinator” by juggling and delegating task with her partner employees. If anyone plans to reserve a party room, make sure you asked for Georgina to be your Party Coordinator.

Lastly, let me give a few pointers to make sure you have a positive as I do. I recommend you get the membership. Do the math on a daily pass x2 vs. the monthly pass. It sells itself.

Second, if you don’t like crowds, and it does get crowded, avoid certain days and times. Go as early as you can on any day. I learned to avoid going after 2 pm.

Third, be prepared to park on the street and maybe walk a block. Yes parking is not the greatest on the property, but there plenty of street parking.

Fourth, bring your patience. Remember the majority of the staff are high schoolers who are likely working their first job and learning the ways of customer service.

My children love this place and Sky Zone has been nothing but a positive atmosphere for them. I hope you have the same experience as I did and this review...

Subject: Unnecessary Harassment and Poor Customer Service at Sky Zone Alhambra, CA

Dear Sky Zone Corporate,

I am writing to formally address a distressing experience my family and I encountered at your Sky Zone facility in Alhambra, CA, on 03/22/2025. I had brought several children for an evening of fun and had paid for all-day passes for most of the kids, with the understanding that they could enjoy the facility throughout the evening.

Unfortunately, after 8 p.m., we were informed by staff that we would need to purchase t-shirts in order to continue staying at the facility. Although I did not request specifics on time or attire when paying for the passes, I was told it was a policy for customers to purchase t-shirts to remain inside after that time. I was not approached directly by staff at the moment of the request, and the situation escalated when my children were asked to leave while I was away purchasing water. Upon my return, I spoke with a supervisor who confirmed that purchasing the t-shirts was the only option for staying, despite the fact that we had already paid for the all-day passes.

After deciding not to purchase the t-shirts and retrieving our belongings from the lockers, I was further disturbed by the actions of the security staff. As we were leaving, security was recording my vehicle and license plates while parked on public property. I find this action to be intrusive and highly unnecessary, as we were not causing any disruption or leaving in a manner that would warrant such attention.

I have video footage of the general manager and manager involved in the situation, but unfortunately, I do not have evidence of the security staff recording me. The entire experience was incredibly frustrating, especially since we had paid for services and were subjected to policies that were not clearly communicated upfront.

Given the blatant disregard for customer service and the harassment my family and I experienced, I am requesting a full refund for all the expenses incurred during our visit to your facility. This situation was unacceptable, and I believe a refund is the least that can be done to address the poor service and treatment we received.

I would appreciate your immediate attention to this matter and would like to request a full investigation into the behavior of the staff and security at this location. I look forward to your prompt response and a resolution to this issue.

Thank you for your time and...

My kids love it here!

I have had a terrible experience with them regarding membership. I signed my three kids up for the monthly membership, but over $100 a month for a trampoline park was not sustainable for us, so I attempted to cancel the membership before it renewed. There is no online option for cancellation for this location yet, so I was told I would need to come in to cancel. I went in to the location 6 days before it was set to renew, to ensure there was time to cancel before I was charged for the next month. After waiting in line for probably twenty minutes, I was told the managers were all in a meeting and couldn't cancel it, but that don't worry, as soon as they're available, they'll cancel for you and send you an email. I left, hoping it was handled. I never received an email, so I called after a day or two. Again, I was told the managers weren't available, but they would have them handle canceling the membership ASAP and let me know. Again, I never heard back and then lo and behold, I was charged for the next month. Now I call to ask for a refund for the membership and to cancel. This time I'm told to email the events person. I email about the whole situation, including that I physically went to the location 6 days ahead of the renewal date in order to make sure I wouldn't be charged. They respond that they can cancel the membership but will not refund the membership renewal because "that's the policy." I responded that it was no fault of mine that it wasn't canceled in time and they need to refund me, but now I'm not getting a response.

Honestly, I am annoyed that I've spent this much time chasing after the company to simply handle the task and having to go all "Let me speak to your manager," especially when this is a local establishment that my kids would love to keep coming to. It feels shady that managers were just not available to cancel my membership until after it was charged and then "the policy" is no refunds. I'm guessing someone would have been readily available to take my money if I was calling to sign up for...