Biggby Coffee — Restaurant in Allen Park

@steve the owner, This BIGGBY is getting a rap for being slow and incorrect orders/poorly made items… I didn’t mind that because they are new. About 2 months ago, I came in and there was a young lady there (that has been fired sense than) she did not toast my turkey Havarty I came back, she again did not toast it and this time I noticed right away because the sandwich was cold , I came back a third time from the same issue walked up to the window and said I just want a refund I’m not hungry anymore and if I was this is cold and has one thin piece of meat on it, she said this is how I was taught to make it, I said by not toasting it ? the other employee (supervisor maybe) ? Said please let me remake this for you, being as I go there 3X a day I said ok because I didn’t want problems . She remade it and said do you want to check? I said no, I’m sure it correct because I can feel that it’s hot like it usually is, I never ate that sandwich of fear that something was done to it. Before this incident I had been buying this sandwich for months and never a problem. Today I go in, (two months after the incident) and a different employee comes to the window and says just so you know if you want your bagel extra toasted you need to say something at the speaker or it’s going to be as is . I said I didn’t ask for that, she said I know but the owner told us you like your bagel extra toasted an I wanted to make sure we are on the same page.. I said you’re talking about an incident with an employee that no longer works here because she couldn’t do her job properly and I don’t think it’s funny, I came back 3 times that day because she gave me a raw bagel, I never asked for a special treatment and never had an issue after that, she said I know I just wanted to make sure we are on the same page , I said did I ask this time? She said no. I said did you toast it extra this time? She said no.. I said I never had a problem with the sandwich I’ve been eating for months before and after that incident . She didn’t respond. It’s very unprofessional to start an argument with a customer at the window for something that happened months ago .. it let me know they have been talking about me this whole time and I go there 3 times a day to over pay for products that they typically don’t get right, this is just inappropriate on so many levels and idk how I feel about going back but I would like to talk to Steve the owner...

They sent us coupons in the mail so I came here thinking I’d try it out. (Waste of time) I go there with my BOGO coupon, and after she tried to scan the coupon she told me “this coupon is only for 20oz drinks and you ordered 16oz” I asked well have they made the drinks?? She came back and said “oh she already made them so…” I then replied “ok, well you’re the ones profiting so does it matter just ring it up that way?” Which they wouldn’t do and the manager stood there and watched and didn’t say a word, not even hello. Then, as I drove away, I realize something.. I ordered “no whip cream on the drinks, please put the whip cream on the side” I look down at the side of whip cream… dog treats. Deep in the whip cream. I don’t own a dog. I won’t be back just due to how Kind and friendly I was only to receive lazy uninterested looks and responses from the associate and what seemed to be a manager. Not to mention there’s dog treats in my...

Ordered beverages, staff made it wrong. Blonde women at window was rude. Handed me wrong beverages as I corrected her in a polite manner. As I corrected her she said I was rude, as she apparently can’t please my order she refunded my money in cash as I paid with card and told Me to go on my way. Went to an another Biggby in Allen park and was treated with respect. Been coming to this Biggby since opening day as I live .5 miles away and patronized everyday. This has been the second time I have received horrible service and I’ve owned businesses in the community. Will no longer patronize and tell others not as well. This is not a way to support community and a current public school educator. I will gladly take my business elsewhere and recommend community members not to patronage if manners are not corrected and this is...