A Bite of Lao and Thai - Allen, TX — Restaurant in Allen

This place I don’t recommend it. The server is friendly but the food is not fresh. It is the second time that this happened. The first time i got sick about a month and a half; since then didn’t come again. Tonight we came and my son asked for a Pad Woon Sen (chinen)with extra veggies. His plate took longer to come because the food was defrosting and his noodles looks like a jelly those noodles were over heater and the vegetables the green onions weren’t fresh, the napa wasn’t crunchy and i tasted it and tasted terrible like rotten eggs, they over charged us $2 extra dollars for the extra veggies that wasn’t in the dish. My son couldn’t eat those, so I acknowledged the two servers one of them said that his manager said that it was ok that the plate was cooked properly like we didn’t know what real glass noodles were. The other server told me I’m sorry I know that is not fresh let me talk to my manager then she came and told me that next time it happens I will give me a free plate or credit store. We didn’t want any reimbursement but I’m praying my son doesn’t get sick. Never will come back to that place. Very bad experience eating that kind of food that they sell like it’s fresh but in reality its not fresh at all. Don’t...

Dinner tonight Ordered dinner tonight - Calamari was not cooked and slimey. Ordered Pad Thai -chicken - only 4 tiny pieces of chicken in the dish. The Cashew Nut Chicken had 2 half pieces of Cashew. All dishes were ice cold and congealed! WHAT THE ACTUAL! Called to complain and they were not interested! I told them I have two hungry kids and food that cost $68 - couldn't care less! There is NO customer care. I told the manager I order a lot from them but the way they were handling my complaint was unacceptable - he was like "Meh". Don't cry when your customer shop elsewhere and wonder why! Very disappointing!

A few months ago.... I ordered pad thai today for lunch. I paid $4 to add prawns - there were 3 prawns in the entire dish THREE for $4 - that is $1.33 per TINY prawn - what a complete rip off! The take out was a much smaller portion than it normally is and it was sickly sweet. They obviously used too much sauce as the dish was very dark - We order a lot from A Bite of Lao and it has never been that dark or sweet before! It was horrible. I asked for a can - A CAN of sprite and the lady said it was $3.25 FOR A CAN. Very disappointing. Not sure what is going on as we normally get such nice...

Disappointing Experience - Need Improvement

We've been loyal customers of Lao Thai since 2018, but unfortunately, our recent experiences(from last 1.5yr) have been consistently disappointing. Despite mentioning our vegetarian requirements (no meat, no fish sauce) during every order, they've messed up our takeout orders multiple times, including today.

Today's incident was the final straw. I specifically asked the staff during pickup if our order was vegetarian, and they confirmed it was. However, when I opened the container at home, it contained chicken. When I immediately returned to the restaurant to address the issue, the same staff member showed no concern or apology, simply responding with a dismissive "ok."

This lack of attention to detail and customer care is unacceptable, especially given our history with the restaurant. We've tried to overlook previous mistakes, but the frequency and severity of these errors demand improvement.

We hope you will take our feedback to heart and make necessary improvements. Until we see a change, we will be forced to take our loyalty (and...