Chick-fil-A — Restaurant in Alpharetta

This has to be the WORST Chick-fil-A location that I have ever been to. The service is slow and the customer service is very subpar!!!

I have recently started working inthe Johns Creek area and I was very excited to have a Chick-fil-A location right across the street. While going on my lunch there was never a time I had to sit and wait for my order after placing it on the app. It got to the point I had to order my food as a to-go meal immediately after leaving my store so when I arrive at this location (no more than a five minute walk) my food would be ready and I can just sit down and eat.

Cashiers would just stand there and look at you like a fool and not even address you. One time of the cashiers was more worried about his drink than greeting me. He kept playing around trying to mix his drink with a variety of flavors WHILE I STANDING AT THE COUNTER WAITING ON A REFILL. I finally left without receiving the refill because I was late getting back to work.

Now that I am working mornings I stop by this location before going to open my store. I make sure I order my food as soon as I get off the bus so I don't have to wait when I arrive at this location because of how slow they are. If it wasn't for the gentleman that is normally there in the mornings, I believe he is the manager and/or owner, he knows my name and always have my food ready to walk out with as soon as I walk in. But the other crew members aren't so reliable.

There's a short woman with glasses that ALWAYS seems to have the worst form of customer service. Last week she was preparing my order. She gave me my food, but forgot the drink and I mentioned it to her. So she started preparing it, but as soon as someone else walked up to the counter she put my things to the side and started helping him instead. ALL SHE HAD TO DO WAS FIX MY DRINK!!!! But instead she felt the other customer was a priority when I had already paid for my meal!!!

This morning I had to deal with that same youndy. I walked into the store and my bag of food was just sitting on the back counter behind the register. I waited for a few minutes and finally asked if my food was ready. The other women in the back that appeared to be managers looked at me as if I was wrong for disturbing their conversation. One of the managers told the woman to give me my meal and she said it wasn't ready. They went behind the corner talking!!!! Then the short woman came out with my meal and drink, and just handed to me again like I was a problem.

This location has gotten so bad that I had over 6k points and this past week I decided to use them in my home neighborhood to avoid going to Chick-fil-A for a minute... ESPECIALLY THIS LOCATION!!! Chick-fil-A puts on the biggest mask that they have the best customer service, but in actuality, its one of the worst.

Chic-fil-A is going down here very fast with the worst employees to happily guide...

I work in an office down the street. McDonald’s is closer by about a mile. I ate at MD for breakfast everyday until I drove alittle further one day and experienced the joy of the morning crew at this CFA; which is why I eat here every morning now. I want to apologize to the crew that it’s taken me this long to write this. Every one of you are always in a great mood somehow whether it’s 6am or during lunch rush. Every one of you are going full throttle, finding the path to success and a wonderful experience with your customers. Chickfila corporate- today I witnessed a man come in asking for a free breakfast meal for his birthday. From what I could understand, he wanted breakfast and not the lunch/dinner item HE CLAIMED the day previous. Your employee did exactly what she was suppose to do, exactly in the proper tone. She even went as far as to offer him a free cookie to satisfy his asinine conjectures. *shes got a future in sales if she ever wants it. Anyway. I usually don’t use derogatory words as such, but the way he was taking pictures of the service hotline while turning around to make sure everyone saw him proves his unjust nature. His $80 running shorts, $50 workout shirt, and $200 running shoes makes me weary of accepting that the $4 chicken biscuit he was trying to irrationally claim is truly something he’s upset over. Now, I’ve been in customer service before. You have people who actually have an issue, and those who create issues. This guy wanted to create a problem, cause a scene, and instill some sense of nervousness into the young lady who was very much nicer to him than I could have ever been over something so groundless.

Sweetheart, if you read this somehow, you did everything correctly. That man is truly struggling with mental organization this morning.

I hope someone reads this, someone up high. I’ve sat with Truett Cathy at guidepost meets and she handled it just as...

You already know all the reasons why I gave five stars. 12/02/19 Edit: I will go on to say that after reading some of the harsh reviews listed below that I'm a little disappointed. I think that we can all agree that not every business or operation runs perfectly, it's not possible for anything to be perfect all the time. However, my FIVE star review still stands even after this store has let me down before. I eat at this store regularly and have for many years. For a Quick Service Restaurant (QSR) compared to the alternatives, I personally cannot recall any restaurant that has exceeded my expectations 99% of the time....exceeded! When was the last time you walked into a Wendy's, McDonald's, Taco Bell, etc. and felt like the team was there to make you happy, rather than make you feel you are ordering from someone who clearly hates their minimum wage "McJob".

Also, I will add that someone cannot simply show up at the Chick-fil-A headquarters wave a checkbook and say I want to buy a franchise and open their store the next day. Franchise owners are required to serve many years working as an employee at a Chick-fil-A owned store to properly learn and understand the business. Chick-fil-A is a very unusual but pleasant disruptor in the QSR industry and, by setting what should be the, standard expectation of service to guests, against all other QSR's of their size and scale.

In closing, I'd like to say that I typically leave less than two sentences for a review of a restaurant, much less for a QSR. I felt compelled to share my overall satisfaction with this business and my only advice is to keep doing your best and your customers will, and do, appreciate it.

My best wishes to you this holiday season and all of the smiling faces that keep us coming back (along with great food of course!).

In appreciation for all you do, all year long, I'd like to...