QDOBA Mexican Eats — Restaurant in Alpharetta

If I could give this center less than zero stars I would. Yesterday I bought lunch for everyone on my team at this restaurant through their online website. When I went to pick it up they had most of it ready. The lady handed me what I thought was my complete order and I examined it and it looked correct (everyone on my team ordered on their own so I did not know exactly what everyone got). I was about to walk out when I realized I wanted to get chips as well, so I put the bag back on a table right in front of the cashier and got in line. When I was ordering, the cashier asked me if I had lauren's order which was a member on my team so I said yes and she then said she almost forgot to give me the rice for her order. This definitely would have been forgotten about if I did not want to add on chips. After I got my additional chips, I walked back over to the bag with all the food and saw that half of the food was gone. I immediately notified the cashier lady that my food was taken. She said she would be able to see what happened through the cameras with her boss in the back. She went in the back for some time then came back and accused me of placing the food in my car and then reporting it stolen. This accusation was completely absurd because I was in front of the cashier lady the whole time because she handed me the bag, then handed me the forgotten rice, and then took my chip order. I told her she could bring her manager out and show me this "footage" and once he came out he said he believes it was an uber eats driver and then proceeded to show me footage of a man digging through my order and walking out with half of it. Although we now knew who did take the order, I was still falsely accused of stealing and given terrible service and this location. They are clearly poorly managed and trained, and I would take my money else where. Willy's has a very similar and great menu selection with stellar service! The managers name was Tim and the cashiers...

First time trying this place out after watching a fitness influencer recommend it and since I work out at the La Fitness which is located next door.

FOOD: I ordered the chicken protein bowl, asked for brown rice and black beans. The lady behind the counter scowled at me saying it doesn't come with rice but then said she'll add it anyways only after already giving me some attitude about it.

I thought, Ok, but why doesn't this bowl come with rice? That's what makes it a bowl. I was very thrown off by this and the attitude she exhibited through out the rest of the bowl making process.

Another thing to mention, the chicken and bowl in general were very bland and terribly portioned. Had almost no flavor honestly and had I not added any jalapenos to it might as well have been eating a bowl of wheaties.

SERVICE: Despicable. I almost felt like the lady behind the counter was paying out of pocket for the rice she unbearably added to my bowl. She then proceeded to be very limited in portions for extras such as corn, tomato pico de gallo, etc. Don't expect more than a small pinch of the lettuce either. And I didn't even care to ask for cheese, God forbid I asked for any cheese.

When they ring you up, the machine asks for a tip. I chose other, and then hit zero percent. When she noticed that she left the bowl where it was sitting without passing it over to me, handed me my receipt, and just walked away.

I sincerely hope that she is not the owner of this place? Sheesh.

Atmosphere: it was nice except maybe for the wet floor signs near the bathroom entrances making you question what might've...

When I first called the place to see if they cross-contaminated or used any type of peanut oil or they had Seafood, one person told me that they use peanut oil for their chips and shells. Now they have seafood listed on their allergen list which I don't understand. I say this because when I call them and when I ask them in person if they had Seafood they told me no. And I told them that it was on your allergen chart.

The guy wasn't very enthusiastic on the phone; told me they don't serve Seafood. So when I get there I'll get a Bowl and I started to feel kind of funny in my throat oh, but when I went back up to the front to make sure that they did not touch any of the fried shells or chips, the manager told me that they use vegetable oil just for the simple fact that peanut oil is too expensive and the company does not send them that type of oil! It's all pretty much vegetarian he said. The food was a little salty and the pork... lets just say that one I asked the guy who was serving me about what size the pork was in he told me it was just the fat in Grease from when they cooked it! That's disgusting and let me just say the grease or whatever was very salty! I don't know if I'll ever come back to this restaurant I still choose Chipotle over this place. On my boyfriend insist that this place was the bomb better than Chipotle, uh I beg to differ. I just know Chipotle has more flavor! But the decision is yours to make I'm just leaving a comment :-)...