Raising Cane's Chicken Fingers — Restaurant in Altamonte Springs

I was really looking forward to my visit to the newly opened Raising Cane's Chicken Fingers. The excitement in the air was palpable, and I had high hopes for a great dining experience. Unfortunately, what should have been a fun outing turned into a disappointing one, primarily due to the attitude of the manager on duty.

As we walked in, the atmosphere was vibrant, and we were eager to try the famous chicken fingers. The food itself was quite good, with the crispy chicken and fries living up to the hype. However, the excitement quickly faded when we encountered the manager, who seemed disinterested and unfriendly. Instead of a warm welcome, we were met with a curt response when we asked a simple question about the menu.

It was disheartening to see such a negative attitude from someone in a leadership position, especially during the restaurant's grand opening. The manager's demeanor made it feel as if our presence was an inconvenience, which is certainly not the vibe one hopes for when visiting a new establishment.

Additionally, I found the limited options for those who aren't fans of mayo-based sauces to be a drawback. While the food was enjoyable, the lack of variety in sauces meant that our choices felt restricted.

Ultimately, the combination of the manager's poor attitude and the limited sauce options left a sour taste in our mouths. Despite the initial excitement to dine in at this new location, I don’t think I’ll be returning. It's disappointing, as I had hoped for a more positive experience. I really hope they can improve their customer service to match the quality of their food...

I have led numerous high performing sales and customer service teams and can say that our front line strives daily to achieve the level of service I received. Gabby not only greeted me as I walked in with a smile, but she was attentive, friendly and knowledgeable. She took care of everything I and others asked for, with enthusiasm and a smile. I asked later to change the double fries to fries/slaw to give a slaw to another patron I overheard talking about it. It was a bit late, as my order had just come out, but sure enough, they stepped up and acted like an owner to provide the other, first time visitor slaw. I can only hope that the teammates that represent our brands, make these dynamic, customer centric decisions. Not only did Gabby promote a positive culture, but the entire team was helpful and checked on everyone eating. I didn't feel like it was a fast food environment but rather food, fast. Ps. It was really nice to witness the team dynamic, filled with praise, high fives and teamwork. Thank you for the dinner and the experience. Experiences transactions and kindness/empowerment myopic business practices....

On 9/18/2025 at around 7:45pm I had received my order from drive thru and noticed my soda had a strange taste. I came inside and asked them to please check their machine to see if they can pour me a new drink. Instead of checking the machines one of the female employees comes up to the machine and starts asking random customers to taste the soda almost gaslighting me instead of offering me a new drink. It took 3 people including a police officer to let her know the machine was off. So then I was offered a lemonade by one of their male employees and this manager lady comes up to the counter and started to initiate an argument with me which clearly I didn’t understand why that was even necessary. I clearly told her “I just want a drink please no need for any type of dispute” she was pretty rude to me and very on the defense. I don’t think that’s an appropriate way to handle a situation especially in front of other customers who are in line and waiting for their food. I just asked for a lemonade due to the soda machine have issues. I hope management will investigate this because that was a serious case of...