McAlister's Deli — Restaurant in Alvin

We've ate here twice now, once at the location and once ordering via the app. Both times were fantastic. We utilized the sit down tableside ordering and loved that as an option. We have never gone to a McAlisters before so didnt know the menu or that it was a line to order so the tsbleside option was perfect. Our sandwiches were big, and tasted wonderful. My macaroni was also so good. My kids got the cheese pizzas and they were big for kids pizzas. The inside had plenty of available clean tables and the workers came by at least 4 times to see if we needed anything before and after ordering/getting our food. For the doordash order everything was made perfectly also. I got the half and half, and picked a sandwich and what I thought would be half a potato, it was a full pretty big potato! The brookie was sooo good too, and soft. And the wild berry lemonade was DELICIOUS. My sons got the southwest jalapeño chicken sandwich and the pepper jack chicken melt and they loved theirs too and now want to try every sandwich. It seems the location has read all these bad reviews and tried their best to remedy it, as I was shocked to read them since our visit was great. The only thing I wish they had was a tipping option for delivery via the app. I'm lucky I had cash on hand for my...

I messed up and placed an order online for the wrong time. I called store to fix the problem not even 2min after placing order and was told, there was nothing they could do the order was done (claiming that it was prepared already). I asked to speak to manager because all they had to do was change time on order. Manger told me well I can refund your order than you will have to replace the order online, but it could take 1-3 days to go back to your card. Well we live paycheck to paycheck and we thought we would treat ourselves so that's not an option. I figured the answer was simple just remake for 2pm when I needed it. But they didn't they still wanted me to replace the order cause they couldn't leave a ticket open that long. So when I asked for just the refund and told them we would not be reordering she hung up on me! Customer service is dead, a simple sorry about what happened and we will have that ready would have gone a long way! I am aware that I made a mistake, but I called and asked for help and was met with nothing but a...

Got mixed feelings. Took my family here to try this place out. You take a menu when you walk in the door but there were only a couple of menus available. We let some others go before us in order to figure out what we wanted and got in line. We ordered the food and it took considerably longer then the other delis we have eaten at considering it was pretty slow I'm not sure why it took so long. The sandwiches for the family were good and they liked them. My granddaughter's meal was good and she liked it as well. I opted for the Spud Max. Unfortunately it was not my kind of loaded baked potato it had no sauce and they didn't put any butter on it before putting on the toppings so the potato was very dry. Employees were very nice. Might try something else but really would rather try...