Chicken Express — Restaurant in Amarillo

Location: 7104 Bell St. Amarillo TX

This location was moving extremely slow. It took me five (5) minutes to even place my order (inside), and an additional literal twenty (20) minutes to receive my food. The staff did not communicate with me throughout the long delay. What is perhaps worst is that the tenders themselves were clearly not fresh, as the chicken was hard and mildly edible. The spicy tenders were better, but still clearly had been sitting out for some time.

During this time frame, I saw at least eight (8) vehicles go through the drive thru---so it makes no sense to me as to why my order inside the restaurant took so egregiously long. Furthermore, throughout my long wait the manager and employees appeared to be loudly yelling back and forth about miscellaneous restaurant needs which was at times aggressive and far from a welcoming pleasant environment.

For reference I ordered a 7-piece tender meal, only received 5 tenders and the smallest biscuit in the world. Quality of the food was dry and old, and when you are paying a sit-down restaurant price the omission of food and poor quality sides is unacceptable.

After calling they offered me either a replacement if I were to return, or a measly 30 percent off on my next visit which is effectively the cost of the missing tenders.

Overall, poor bang...

Went there for the first time at that location at about 8:00 p.m they were busy had 4 cars in front of me and it took 40 min to get my food in the drive thru. I ordered two pieces of fish and a 3piece chicken combo unbelievable the chicken was not fresh then they gave me two wings in the 3piece and a thigh not worth the price,if they were out of chicken or did not want to make more they should have told me that's all they had,I could have ordered something else,on top of that my fried pickles were old just really disappointed, should have gotten out of line and just went to popeyes. I will say I never had that experience at Grand and I-40 or Coulter and I-40. I've had two bad experiences at Gem lake location similar situation except I was dining in and will never go back to that location. One thing that was concerning is they had 2 people not wearing mask the woman helping make the food and young teenager making drinks and then the guy boxing chicken just had his mouth covered. Hope management takes care of that last time I checked employee's in restaurant's are required to where mask. I know things happen sometime, so I will give them another try to see if it's a better experience. First experience during Covid-19...

Visited during Covid-19 in June- we waited about 20 minutes in line and after ordering (4 regular sized common items) the employee at the line had us pull forward and we waited an additional 10 minutes. Double checking our food I realized half was missing so we parked and I went inside. There were 5 other people in line who had missing/incorrect items as well. The employee at the counter was obviously having a bad day and even told a customer in line he "might as well come back in an hour because I'm the only one working that piece (of equipment)". Customer was visibly upset and left without another word after paying $130ish and then it was my turn, employee rolled his eyes when I mentioned what was missing and threw his notepad against the short metal table that's right behind him.... All in all the food was good but the employees need to work on communication between each other and with customers. I'll probably go back in July ONLY because I love their food and this one...