McDonald's — Restaurant in Amarillo

The service was awful.y husband was completely ignored for well over 6 minutes while they tended to the drive up customers. Finally our order was taken and I pointed out that part of our order, I had asked for hot water. I can't drink coffee so I have my own substitute. I was charged $1.00 for tea. When I asked why the charge, the man said that's what they charge for hot water. My husband's senior coffee was 69 cents. When my husband asked to speak to the manager the guy said he was and walked to the back. We stood there waiting for our receipt and our food order for another few minutes. Finally the woman who was doing the drive through orders asked us if we needed anything. We explained that we were waiting for our food. She quickly filled our order. Later when my husband came up for a refill for his coffee he asked the manager his name. He refused to give it to him and again walked to the back. He wasn't wearing any name tag. My husband asked the kind woman ployee who that guy was and she said our manager Michael. We will be sure not to ever stop here again on our trips through New Mexico. I would however like to add that there was a worker outside cleaning and he cheerfully greeted us wh d n we walked up...

i usually go at night and the service is great. but for some reason, i went during the day today and the service was awful. the manager at the first window had me sitting there just looking at her and waiting on her for 3 minutes. it doesn’t surprise me though because i believe she is someone who i worked with at a previous job prior and i’m familiar with her bad attitude. after i paid for my food, i got to the second window. the young man at the window started handing me the wrong order so i spoke up and y’all- he looked at me crazy and tried to do his big one. “so why did you say you wanted 3 happy meals?!” to which i corrected him again saying that wasn’t my order. i only ordered a cheeseburger happy meal and the chicken big mac. when i got home, i opened my son’s happy meal boo bucket and they literally forgot his apple slices. mind you, i was being polite and respectful the whole time even when they were being rude to me. i understand we all have bad days and nobody wants to work in customer service but the employees at this location need to fix their ugly attitudes. it’s giving miserable. in my opinion, don’t go back there unless you want attitude and bad energy. 😂👏🏼...

Food is ok I rekkin but this branch always has a habit of getting orders wrong. Also, the last time I visited this location, the girl working the second window was very sweet and did her best to help my husband and I but didn't have much success. The situation was, they had only one pie left, I had ordered 2 so she was going to either substitute it for something else or return the money already spent on the other pie. She asked if I wanted a mcflurry. So I said sure. She had asked whoever was in the back to make one and they said yes and she said it would be right out. Then 4 minutes later, she came back to the window saying they were out of icecream and asked of I wanted anything else, so I said I would take another mcdouble. Then, 2 minutes later she came back to the window saying they weren't making anymore burgers at the moment which if it was close to closing time I would understand but it was still 2 hours before closing time. However, I do give that girl a 5 star rating because she did her job the best that she could. As for the rest of the crew there that afternoon, I'll give them a 1 just for showing up to...