Schlotzsky's — Restaurant in Amarillo

We were traveling thru looking for drive-thru places. This says drive thru & it is NOT, but, before discovering that, we already scoured Google maps menu & picked orders because I'm that person who likes to be prepared when I walk into new places plus everything sounded good. The second I was acknowledged by the girl at the counter, she seemed, to me, immediately vexed by my presence. I ordered the Tuscan which, again, was on their menu on Google maps, & she looked confused. She asked an older lady that came from the back & she told me they don't make it anymore. So I learned to not trust Maps menu. The lady was really nice & went to find a current sandwich that was like the Tuscan. While she did that I ordered another sandwich, a drink & a Cinnabon. The lady returned & recommended a sandwich which I later enjoyed. I filled my cup waited for my order which was brought by another girl who also seemed nice. So mostly everyone was sweet & food was pretty good. I might...

Recently, I went into this Schlotzsky's location and ordered a Caramel Pecanbon with a young man, who then proceeded to prepare my order. When he gave me my order, I noticed he did not put the signature caramel sauce on the pecanbon; he did put a lighter-colored sauce on the pastry. I asked, "Aren't you supposed to put the caramel sauce as well?" Confidently, this young man said, "Oh, a lot of people get confused about it, but it doesn't come with caramel." Instead of arguing with him, I left with my incorrect order and located an online photo from Cinnabon showing that what I ordered was supposed to have the lighter-colored sauce as well as caramel...which is what I've always received when ordering this item.

With that said, it is clear that the young man at this location needs correction and proper training on the preparation of a customer's order. I have faithfully purchased Caramel Pecan Cinnabons from this store for years, and am very disappointed in this...

The girl that took our order today around 1:00 was very apathetic, rude and obviously did not enjoy her job. She neglected to tell us that if changed our sandwiches and chips order to a combo that we could have gotten the kids meal free. Another customer told us about it so I went up to ask her and she flatly said no because we didn't order drinks. Her face was without any expression as well as her voice. She was at the end register on the left and had tattoos on her arm. We were not given a receipt so I can't tell you her employee number. The manager would be very wise to retrain her or "help"her find a job better suited to her rude ways. We will definitely stay with the Puckett Plaza restaurant! They have customer service down...