Wendy's — Restaurant in Amarillo

Update: I was able to contact them and the issue was resolved quickly.

Came through the drive-thru and ordered a Baconator combo but swapped the regular fries with baconator fries and removed mayo from my burger. Was told to pull up and wait since they were waiting on fries. Waited for around 10 minutes with a car in front and behind me, also waiting for their food.

I saw a man not in uniform (perhaps the manager) deliver the food to the car in front of me. After I pulled up to wait further, I saw the same person inside chatting with another person and not helping deliver food or making food for customers.

After I received my food, I drove off and soon realized I did not receive my drink. After returning home, I found that my burger still had mayo on it.

Update: The burger was not even a baconator. It is a double cheeseburger with mayo, lettuce, and onions. This was not even...

This store at one time was the best in Amarillo. Over the last several months it has slid terribly. The management allows the tables to remain dirty and sticky. Your arms will stick to the tabletops. The booth seating is split and in cleanable. The ice maker is overflowing onto the floor with no regard, for safety. The bathroom is atrocious! The urnal has not been CLEANED in awhile. There is dry caked urin all over the sides. I have witnessed a female manager that seems to want to talk personal matters with her employees rather than serve customers. In other words you can wait to order until she’s done talking about her personal life! What a shame this place has stooped to this level. Absolutely NO professionalism.. A change is needed sooner rather...

Stopped there yesterday afternoon to grab a bite. There were 3 different employees that saw me waiting at the counter to place my order not one of them said anything. One came from behind the food prep station looked at me and went to the back. Another was drinking her drink while prepping food, acted like she didn't see me and turned around. The one working drive through saw me and turned around as well. I stood there and waited a few minutes and left and left. I understand if they are busy they can at least say hello, we will be with you shortly. Say something don't just ignore the customer. The customer service they have is extremely bad. Customers should not be...