Wendy's — Restaurant in Amarillo

I have never had such bad service on this side of town, if you are over in the area of this restaurant simply miss this location. The chicken sandwich was good, however I had to check it, mainly because they didn't even do the diligence of making sure the fries were finished before passing them out. I went around 8:00 at night and the two blonde ladies were so rude, the first one handed me my drink and i said thank you and she said, "waiting on fries* and slammed the window. I honestly don't know what I did. She came 30 seconds later (pretty quick) and gave me my food and before i could even look up to say thanks she was gone and the window was shut. It would've been fine however I needed ketchu, already being made to feel like a nuisance i reluctantly honked the horn to get their attention. The second blonde lady, this one older, looked and then eyed her coworker and rolled her eyes, she answered the window and i i ask for ketchup, she gives me three. I reluctantly ask for more and she sighed and went and grabbed a tremendous handful, (to be a smart alleck, however I'm grateful for that part) on her way back to the window she signs again as she put it in the bag. .. i mean it was just ketchup. I want to add that I don't know what happened before i got their, it could've been slammed, their coworker could've called in, anything could've happened, however if i was management(which one of them was a manager I'm sure) than I'd be appalled at the behavior of my employees. The uncooked fries, whatever, it happens. But the way I was treated was...

I put in an online order at about 11:05pm a few nights ago. According to google this Wendy's closes at midnight so l thought there would be no problem with this order. When l drive to the store at around 11:15 l was surprised to see that all the outside lights including the drive through lights were off. I called the store and was greeted by a very grumpy sounding person. I said "is your store still opened?" And she stated "technically yes but not really". Confused, l stated that l had placed an online order but the store appeared to be closed when l went to pick it up. She said "is this Curtis Reeder?" Which proved that she knew about my order but was trying to lazily ignore it. She rudely stated that she would go ahead and make the order since l called. When l picked up the food at about 11:20 (40 minutes before the stores posted closing time) she was very rude and condescending.

This is just one of MANY horrible experiences l have had with TERRIBLE customer service at restaurants since 2020. I wonder if the restaurant industry will be able to survive the drastic downfall of basic hospitality that it has endured. I worked in food service for 17 years and would never have gotten away with the rude behaviors that are becoming commonplace in this...

The manager is very very VERY rude at this location. It was 20 minutes before they closed and we came in to order a salad and wrap like we always do. The manager interrupted the girl taking our order and said we don’t have salads at all right now. So we order something else. Then we ordered kids meals for the kids and asked for no salt on the fries and the manager could be heard on the intercom making a noise as if she was bothered or upset about having to make fresh new fries without salt. After we ordered and went to the windows to pay the manager came up to the window upset and said we don’t have nuggets so I HAVE TO MAKE THEM FRESH AND WE ARE ABOUT TO CLOSE!!! I need you to move up!! So we moved up and she came out to hand is our order and just handed is the bag and walked off no thank you or have have a goodnight. Obviously she was not happy. We stayed there for a moment to separate the food and then she comes back out and said what are you waiting on? I need you to move because the car behind needs to get off my timer!!! This is one of worst Wendys in Amarillo!!!! Go to...