Hilo Hawaiian BBQ — Restaurant in American Canyon

My dad was craving short ribs and this is one of the closer Hawaiian spots in American Canyon. We came here on a Sunday afternoon for lunch and it was empty, they cook and prepare your food as you order. It wasn’t busy and our food came out fresh. I personally like short ribs, the side sauce made it a little more tasty, came with rice and their macaroni salad is just ok to me. My mom go the seafood combo plate which comes with shrimp, fish, calamari, and chicken. It was fresh. I don’t think I’ve tried their spam masubis here but I think it’s a competitor to L&L in Vallejo. This location has been here for many years so I’m glad to see it still thriving in this plaza close to super Wal mart. There’s plenty of parking! You can also choose to sit outside, there are tables and you can order online, at the...

I placed a phone order for pickup today. I arrived and wasn't let in because I didn't have a mask. When I asked if they require masks are they supplying them? Without getting an answer I was told to go outside. So I leave without my food. About 10-15 minutes later I get a call from the cashier asking me if I was going to pick up my food. I told her no because you wouldn't let me in without a mask. Then she tells me if you don't have a mask we will bring your order to you outside. So why was I told that when I placed the order or when I was told to go outside? There were no visible signs requesting masks be worn as I approached the the storefront either. So until they can get their communication skills in order, I will be...

A few months ago, i had lunch here. Normally, i dont post negativity, but this experience was very disappointing. Not going comment on the quality of food, just the service. I waited for another item from my original order for 30-45 minutes, when we finished our meal and 4 other customers got their complete order. I went back twice to the cashier to tell me it's not ready, just wait. When i asked for my money back, there was still no verbal acknowledgment of understanding to the customer. The cashier should have mentioned to us that it would be longer, ahead of time, and /or apologized for the inconvenience. I felt like they didn't care, and it’s normal service to them. No customer...