Casey's — Restaurant in Ames

I visited one of your Casey’s locations recently to purchase a beverage, and I left feeling very uncomfortable with the service I received. The cashier on duty did not greet me, nor did he give me my total after ringing up my item. I had to look down at the card reader to get my total . He remained completely silent throughout the interaction, which felt unprofessional and rude.

What made this worse was that I witnessed him greeting and interacting with the customer ahead of me, including telling her the total and treating her with basic courtesy. The difference in how I was treated gave me prejudice vibes, and it left me feeling very unwelcome as a new resident in town.

This kind of behavior is unacceptable in customer service. It was not only unprofessional, but also disappointing and frankly, disgusting to experience. I hope this is addressed immediately, as no customer should feel uncomfortable or disrespected when shopping at your store. Time of interaction is 1:38...

I ordered a pizza online, and when I came to pick it up, the worker in the kitchen told me that they didn't have an order under my name. Once I showed him my order confirmation, he became quite rude and admitted to canceling the order because they were out of pork. He then claimed that he had called three times to try to let me know, and once I had not answered the third time, he canceled the order. This is simply not true. I've had the same phone number for years. it's listed accurately on my account, and I did not receive a single call. He then turned his back to me and, ignoring me, continued to...

Ordered Taco pizza online. Pretty sure I was given someone’s pizza that was never picked up. For a taco pizza this was the thinnest, nastiest tasting, cold Casey’s pizza I have ever had. Do not recommend pizza from this location. Also the guy running the cash register was more worried about sitting in a chair with his head buried in his phone. Didn’t offer a bag, just stood up long enough to accept my money and straight back to his phone. Customer service seems to be lacking at this...