99 Restaurants — Restaurant in Amesbury

UPDATE: The manager, Marco, called to discuss my issues. He was kind enough to refund me for my undercooked burger. He's super nice and I very much appreciate his willingness to make things right. I'll be sure to stop in again if I make it back to the area. I really want to try that burger, done well of course 🙂

I quickly regretted ordering my meal from here. We're traveling for work with pets so eating in a restaurant is not really feasible. While we've had great experiences with other curbside establishments, I sadly can't say that in this case. I ordered the All Star Burger which came with 2 sides. I ordered broccoli and French Fries. While I understand eating out of a container isn't the same as going in, what I received was horrible. I ordered my burger well done and it was raw. My broccoli was also just warmed in salamander or something because it was brown on top and completely raw. Not cooked at all. I'm not usually a complainer because I know how hard it is in the restaurant business but when 2/3 of your order is inedible or not what you ordered, it deserves a review...I guess it's buyer beware. At least I know not to order from here for the rest...

I went to the 99 in Amesbury on 1/23 for a late lunch as it was convenient to other errands. I had taken a half day off of work and I picked my 4 year old son up and spent the afternoon with him. The 99 is generally good with kids, and this day was no exception. Our server Megan was especially great. She was patient while my son attempted to order his food, and when checking in with us always smiled and made eye contact with him. The food was good, service was fast, and Megan was easily and happily able to accommodate us. I was so appreciative of her smile, patience, and easy going personality. What a...

I had an issue with the store cutting the menu. I asked for a manager in order to see if i could be accomodated. I met Marco, who berated servers based on their lack of menu knowledge. I later found out the ingredients weren't even available. The Servers and hosts apologized and I left after leaving tips but will NOT be back. Marco never checked back in, seemed unable to redirect his staff in regards to the limited menu, seemed unable to offer anything to rectify the menu discrepancy or any kind of logical explanation. I do not recommend this location and will never come back. Get it...