Pizza Factory Amesbury — Restaurant in Amesbury

Rude customer service! First he gets my order wrong over the phone, which ok mistakes happen. I correct him, and then he tries to say I didn’t say that. When in fact I know that I did lol. Really? I know what I’m ordering. My overly priced food comes, and my tiny little pathetic sub is missing half the stuff I ordered. I call them and explain that this is not what I ordered. He says, yes that is what you ordered. So telling me that I’m wrong when he messed up the order on the phone originally. Instead of saying I will send over what you actually paid for, he argues with me that I’m wrong he’s correct. To mess up a simple order, and then blame the customer, because you don’t want to resend the correct item. Pathetic. 26 dollars down the drain. Don’t give these people...

My wife and I have been ordering from this place for about 2 Years. There have been many bad experiences. They have delivered to the wrong house Brought us incorrect food But my wife and I put up with it because there aren't many options for food around our area. Today my wife tried to place the Which we do once or twice a week for about 2 years now and The guy tells us that they no longer Deliver to our area. It is literally 5 minutes away from the pizza shop. But they said that more local clientele is more important to them. The Food isn't even that good...

So much better since the new management change. I had stopped ordering from here due to the poor quality of the food. Steak and Cheese had minimal filling in the rolls, pizza was so greasy that it soaked through the bottom of the box, chicken and tuna salads were like having mayo sandwiches.

Fastforward...now the portion sizes are great, the pizza is fantastic with a large variety of toppings, I haven't had the tuna or chicken salad (yet!), and the staff is very friendly and efficient. I live within walking distance, so I am psyched that they...