Naung Mai Thai Kitchen — Restaurant in Anacortes

Great food spoiled by charging different prices than displayed and poor reaction when called out.

We had a great meal, including a particularly nice orange chicken dish and were making plans to come back.

I took a look at the check after having tapped to pay and noticed a couple unexpected $1 charges, and higher prices than on the menu - from a few cents to a third more.

Asked one of the staff members who casually said that they had raised prices but had not received the new menus yet. Another person said they had put notes on the menus but they must have been taken off by the kids. None of the menus we got had the note and the attempt to blame kids felt completely inappropriate.

Would have been so simple to just take responsibility for the missing information but instead things got worse.

They said that there was a sign posted at the entrance about this. Indeed, there were signs posted everywhere, but they were 3 long paragraphs explaining that costs were going up so they reluctantly had to raise prices in March. They did NOT mention that they had out of date prices in the menus.

I suggested that putting a note inside the menu protector and/or crossing out the wrong prices with a sharpie would be a good way to avoid misunderstandings. The answer was that “we don’t do that”.

Next, one waitress said she was busy and had not included a rice so our check should have actually been higher. This was true, though even with the missing item, the bill was still higher than it should have been.

We then heard that the owner did not speak English so could not talk to us, and that the other owner or manager was gone but their policy was to not give refunds when this happened. It sounded like this was a common occurrence. I was given a business card and was told that if I had any issues, I’d have to write about it. That’s now done.

Very sad to write this, as the place & food were otherwise great, hoping this will help others having a...

Update: We went there a couple of months ago again like Oct, and slowly got traumatized when our little 5 year old kept finding hair in her food. We thought and said to her, hey careful with your hair falling in the food. (It's rare for her hair to end up in her food) But we stopped blaming her when we found a piece of noodle and veggie with a hair twirled around it. She had just gotten her food and taken a bite or two in between battling removing hairs. At that point we realized it wasn't our daughter. I couldn't believe it because we've been so happy with this place. And our food was awesome, even that day, but my little girl's was gross. They were nice enough to bring her another plate (looked good after I inspected it) but we haven't been there since. I've held my peace until now.

I'm very sorry to report this. I held my peace thinking it was an outlier, but I was looking at restaurants today and noticed some bad reviews here; so I figured I better say something. I grew up in the restaurant world (my parents had a restaurant until they retired at 79 years old a few years ago) and I know how hard they work and lose holidays to work all the time, but I've got to be fair to everyone. I hope this changes, but we are very reluctant to go back ever since that incident. I keep thinking, how in the world did that much hair and even twirled up hair end up in her food?

Original Review:

Outstanding, from the greeting at the door, to the human as well as robot service, LoL, to the most important: the wonderful Thai food, it was all excellent. At one point, the robot went to the wrong table with our order, and it was funny but the server quickly retrieved our food, LoL. Overall the robot didi great serving different tables their food. I think the over spicy food I ordered must have malfunctioned it, LoL. We will definitely...

Review of Naung Mai Thai Kitchen restaurant in Anacortes, Washington a short 80 mile drive up I5 from Seattle and a short drive to the Canadian border.

Naung Mai Thai Kitchen offers a warm welcome and delicious Thai cuisine in the heart of Anacortes. The experience here is more than just a meal—it's a testament to excellent service and thoughtfully prepared dishes.

We started with the Summer Fresh Rolls with Peanut Sauce, which were light and flavorful. The peanut sauce had a rich, nutty taste, though diners should note that a swirl of hot sauce in the middle adds a kick, something to keep in mind if spice isn’t your preference. The rolls were slightly small, but their freshness and taste made up for it.

For entrées, we ordered Pineapple Fried Rice with Chicken and Pad Thai with Chicken, with added Pineapple. The pineapple fried rice was beautifully balanced, sweet, savory, and packed with textures from the tender chicken, nuts, and juicy pineapple. The Pad Thai had its signature tangy-sweet flavor, and the added pineapple introduced an extra layer of brightness to the dish.

Perhaps the most memorable aspect of our visit was the outstanding service. Our waitress, a seasoned staff member with over five years at the restaurant, provided hospitality beyond expectations. Before the restaurant even officially opened, she noticed us waiting outside and invited us in to take a seat, a thoughtful gesture that set the tone for our experience.

Overall, Naung Mai Thai is a definite must-try for anyone in Anacortes looking for excellent Thai food with exceptional service. Whether you're a longtime fan of Thai cuisine or exploring new flavors, this restaurant delivers in both taste and...