Pick Up Stix Fresh Asian Flavors — Restaurant in Anaheim

Update

After giving them a year to sort out their issues I tried to order from their website directly. Once again, second order in a row, they left out an entire item so I once again didn't get to eat with my family.

Dont order more than 1 thing if you want to eat dinner the night you order it. I am very disappointed with their customer service skills. I placed my order online and picked it up. Once I got home I found out that I was shorted my beef meal. I called the restaurant and asked to talk to the manager. After 15 min on hold I hung up and called back and was put on hold for 2 more minutes before I could even say 1 word. When I called back again and asked to not be put on hold because I can't listen to the recording after hearing it 750 times and would rather listen to the counter. The phone was passed to Erica who said she wasn't the Manger but was in charge and would ask that they refund me in 3 business days for the beef meal. No offer to deliver the food or even apologized for leaving it out. I understand mistakes can happen but when they add all the mis-steps in this one order experience it shows that either nobody at this location has pride in doing their job well and/or were never properly trained which is a failure of management. Either way this place is currently a huge let down compared to the...

It was up until recently that I was one of their best customers. They had a good thing going. I use a wheelchair and for me curbside pickup was a blessing until they discontinued doing that. So today it took me over 4 hours trying to get an order from them on their 2 for $15 special. There website is so confusing and difficult to use it drives me insane. The worst part was that I called the store for help at least 4 times and they could do nothing over the phone for me just listened while they were helpless due to strict company rules regarding the special they were advertising. Trying to upload my payment method was insane. I ended up opening up a can of Campbell’ s soup after all that. THE OWNERS NEED TO FIX THIS PROBLEM OR I BELIEVE THERE’S going to be a lot of lost business ahead. They will be ok as long as people are able to walk in and pick up their orders but there’s a lot of us baby boomers out there that aren’t all that tech savvy nor able to get around real well. We depend on delivery so much now and the pandemic proved that. Watch out Pick up Stix, somebody is going to start picking up your baby boomers like me and then some. You guys just blew it as far as I’m concerned. I hope you get this stuff fixed. You have good food and lots of good customers. Don’t take the hit! Take the...

I recently had an unacceptable encounter at the Anaheim Hills location. Last night I got home and discovered there was chicken instead of tofu, I'm vegetarian so I ended up having to just make my own dinner since it was past closing time. Not great, but these things happen... Then today I decided to drive the food back to the store to see if I could get the meal I paid for. Should have been an easy situation where they just replaced my food with what I bought and paid for the night before. Instead I was told I had ordered the dish wrong and that they would do nothing to help. I was shocked. This is literally the order I have saved on the app and place it the same way every time without incident. The worker was very rude and said I was being stubborn and refused to help me even after I showed her the receipt that said "with tofu." I asked if I could speak to the manger and she said she was the manger?? Her name was Ariana I believe. I have never experienced such terrible and unhelpful customer service in my life. At no point did she apologize for the confusion and refused to help in any way. For something that should have been so easy, I can't believe how...