Cold Stone Creamery — Restaurant in Anaheim

Bad experience I went yesterday night 9/23. And there were two girl working and one of them you can tell was a supervisor. She was so negative and rude, and kept rolling her eyes and ignoring guests coming in. She was bossing her other coworker around and wasn’t helping her.there was 4 people in line including my self and this girl wasn’t helping her cows the other girl made everyone’s ice cream and rang us up at the register while the other girl was walking around acting like she was “cleaning”. Oh and there was no more stuff to make smoothies at all which I’m sure she just didn’t want to clean it. So rude didn’t want to give out her name instead gave me her manager’s name Silvia. And kept hanging up on me every time I called and asked what her name was so I Can complain. To the girl that was working hard Thank you for...

Overall, this place is a dump. It is not well maintained. The appearance looks like it needs a thorough cleaning as well as general maintenance. One of the rest rooms was 'out of order'. Debris on the floor. Looks like someone tried to break into the place and they barely put it back together. The ice cream was barely frozen. And they did not take gift cards, our main reason for going. What kind of operation has all of these issues and makes no attempts to rectify any of them? One that is poorly managed. Would never go back to this...

I don't know how its possible to ruin ice cream but congrats Cold Stone you have succeeded. Ice cream was the worst thing I have ever had the misfortune of tasting.

In addition half your lights inside are off, terrible dark atmosphere that looks like you are closing down. Your seats, the cushions are torn to shreds with exposed cushions. Every single seat I tried to sit in had expletives carved into them and worse.

Have some respect and dignity for how you present yourself. This is the worst run down establishment I...