Subway — Restaurant in Anaheim

I had the most disappointing experience with an online order from this Subway restaurant. I placed an order at 5:55pm for 8 footlongs and it took them until 7:00pm to complete it. The guy even called me directly 5 min after placing the order to confirm the order for 8 footlongs. My mom arrived at 6:25 to an empty store and they still had not started making the sandwiches. He told my mom they would be finished at 7. I didn't realize it took 10 min to make each sandwich. My mom waited in her car and finally got her sandwiches at 7. The worker shoved all 8 sandwiches in one bag squishing them. My mom asked the worker if she could get an extra bag and was told in a snarky way "that will be $10." TEN DOLLARS for a plastic bag?! The manager overheard and came and gave us a bag. To top it off, they skimped on ingredients. When I got home and opened the veggie sandwiches that had 2 slices of cheese for the whole footlong. All ingredients were either lacking or missing. Their incompetence and lack of customer service are truly astonishing. I would never recommend placing an online order with this location. Avoid at all costs! The employees showed a complete lack of professionalism, with terrible attitudes and snarky remarks throughout my mom's interaction with them. Corporate needs to take action against...

So I made a mistake and placed an online order here rather than one of the other subways nearby and as I called the store to let them know I wouldn't be coming by to pick it up, they answered very rudely and I asked if a refund or anything was possible. They said no because it was already made and to be fair, it was my mistake so I wasn't mad so I told them okay, then just reuse my sandwich or toss it or whatever they do with mistakes and after that, they just hung up while I was still saying something to them, I really can't recommend a store like this if they treat online/phone customers like this, they might just treat you in store worse honestly. Just go to one of the two subways...

Poor customer service and wrong order. I ordered online and went to pickup, but no smile and a bit rude. He was talking across the room to another customer in a foreign language before, while and after he "helped" me. Sandwhiches were sloppy, very little toppings. But the worst thing about my experience was that I received a different sandwhich then what I ordered, how can you get the meat wrong?!? I would understand if I had a large order or it was busy. Maybe he was busy talking. So...