McDonald's — Restaurant in Ankeny

Worst McDonald's ever ! I went through the drive-thru and ordered nearly a $50 meal for my family. Not only did we not receive the correct order but when they attempted to try and fix it they still made it wrong. My son ordered the new wraps meal they're advertising , but was only given the 1 wrap (individually), of which he was CHARGED INDIVIDUALLY for two! Clearly we thought a meal included a drink as we were under the impression it was entered in as a meal. But when he received it, they didn't even enter the soda into the order! The cashier said my son wanted an APPLE JUICE... My son is 22 years old, not a baby! He ordered a large Coke Light ice... And let me tell you the order was made FACE TO FACE 😂....yet they still did NOT even give him his apple juice...or fries... or 2nd wrap 🌯 the entire order was WRONG and then when they ATTEMPTED to fix it, they got VISIBLY FRUSTRATED, UPSET and DISTRAUGHT at us. We literally were made to feel like we were inconveniencing THEM and we were a burden... And get this, the order was STILL WRONG when they gave it to us AGAIN. We were NOT able to turn around AGAIN as we were running late for work for Summerfest '25 and we had to go. I know, that I will NEVER return to this location again and I will NEVER recommend it to anybody I know in the area either! (-5 stars) (The order taker at the first window was a skinny young male and an older woman who appeared to be management of some sort was handing out the orders at the second window). Sandwiches and wraps were extremely sloppy and poorly put together. What fries we did receive for my other son, were old and cold and my wrap was to have extra lettuce.....they gave me ZERO/NONE at all.... despite the label saying "extra". We were SO angry by this point.

THE ONLY WAY I WILL RETURN TO THIS LOCATION, WILL BE WHEN CORPORATE HIRES ME AS THE NEW GENERAL MANAGER OR ASSISTANT GENERAL MANAGER...BECAUSE CLEARLY THEY NEED HELP & I NEED A JOB, AND SO DOES MY 22 YEAR OLD 😁.

IF THE OWNERS OF THIS LOCATION SEE THIS COMPLAINT & WANT TO ACTIVELY CHANGE IT, PLEASE MESSAGE ME AND I'LL BE HAPPY TO FILL OUT AN...

I mean it’s mcdonalds, so no real high hopes... but for crying out loud. I went there just 5 minutes ago. Only car in line. No one else before me, and no one came after me. Pulled up to the menu where someone answered and couldn’t stop laughing hysterically. Asked me for my order in between screaming and laughing. Said I wanted a number 2 medium with a diet Dr Pepper. She said we don’t have diet. I said fine a regular. She said what size. I said medium again. Then I asked for another quarter pounder plain, specifically saying just the sand which. Reached the first window and paid. Second window where I was given a drink and a plain quarter pounder. The woman was turning away when I said I ordered a quarter pounder meal and a plain. She apologized and then returned again. Pulling away I hear high pitched screaming and laughing. Checking my bag I still had a plain sandwich and now a fry. Still missing my other sanwhich. Disgusted with the fact that I said it three times already I drove home. I let my wife have her sandwich, which was the plain and made myself a bagel. She offered me the fries and said they are terrible. Fries taste like they’ve been sitting around for at least an hour. Stale, bad oil, and cold. It’s 11:30, I get you close at 12, but you had one customer and you can’t even treat them like they matter. It’s no wonder you are sliding downhill. I can forgive a rush hour issue, it gets hard to keep up. But the middle of the night with no one else around and you can’t take one order where nothing is changed but one sandwhich is plain. Plain, not like it’s hard to make one with everything normal, one with nothing, and to make sure the fries are at least something resembling decent. This is why I make the trip across town to Wendy’s, and will from now on out. You can put a McDonald’s right next to my house and I will drive 30 minutes for...

How can a new building be a dump and a dive? Well, swing by this place and see for yourself! That is, if they're open. As of today's date, August 31st, this place has been closed, dark, and empty, for two days. There is a reefer trailer sitting on the north side of the building. My neighbor asked me if I knew what was going on with these guys, but I didn't have a clue. Now, IF, they ever reopen and you go inside, prepare yourself for one of the most impersonal, and strangest lobbies that you may ever be in. It's like something out of an Orwell science fiction story. A short counter, dark colors on the wall, order kiosks (like Taco Bell), no soda machine, no place to get napkins, or condiments, and only an occasional soul actually eating at a table. Even my wife thinks it's strange! And she usually doesn't comment on things like that. It's hard to believe that the Corporate big shots approved something like this. Moving right along; I can't speak for their drive-thru, since I don't use them. C'mon, if you're going to eat THAT many calories, you can get off your duff and go inside. Plus, statistically speaking, I can get my orders quicker inside than those waiting in their cars, over 95% of the time. Now, regarding the food? Eh, it's McDonald's! The ship sailed on their quality (at all of them) about 25 years ago. It's alright, I suppose. Sandwiches always look like they've been thrown together by the students at the Stevie Wonder school for the blind! No effort in quality, or any care for that matter. Just one more reason fast food workers DO NOT deserve $15 per hour, anywhere! Either go next door to Taco John's and go cheap (but, at least they're open), or across the street to Yanni's and spend just a little more for some...