Pizza Hut — Restaurant in Apache Junction

worst experience ever from the pizza hut in Apache junction NO ONE EVER order or eat there or you will regret it. the manager Mike is extremely rude and unprofessional and i will be contacting the cooperate office about him. The funny part is He was rude over a 2 liter of Pepsi which was failed to be delivered to me twice. I ordered on-line and got a 2 liter of Pepsi to go with the meal but when the delivery girl delivered the food she left before giving us our Pepsi. I tried to run after her but didn't get her attention. I call to the store and talk to the girl on the phone about the situation she put me on hold for 5 minutes then got back on and said they will be sending one right away or they can just refund the charge of the Pepsi to my account for next time. Assuming that meant she was sending it out the door right then i told her that we will just get another one. after eating our meal and 45 minutes pass i call them back to see where the soda is. The girl on the phone had no clue what was going on and asked if i wanted to speak to the manager. Then mike happened, All I wanted him to do is fix the problem which at that point it was just refunding me the cash for the Pepsi, but every time i started to talk to explain the situation he would talk over me and he never once gave me an opportunity to speak and instead jumped down my throat about how i was the one who asked for another one to be delivered after they failed to deliver it the first time and that i should have said to have it refunded in the first place. I told him that if I would have known it would take as long as it already has then I would have, but no one explained that it would be another 45 minutes for it to be delivered or i would have just wanted the refund. He said that he was sorry that he had no one there to cater to my beck and call and that he had no one in the store to deliver it to me and then he basically accused me of being the problem. He was already confrontational and argumentative as soon as he got the phone instead of making a solution through the entire conversation. He even said on the phone and i quote " i have 5 witnesses here to prove i asked you 5 times what you want me to do for you" when in fact i also had 5 witnesses listening to him badger and insult me on speaker phone and talking over me instead of letting me get one word in and refusing to even help me or listen to why i was calling. when I asked for his manager or his higher ups name and number because he was refusing to be professional and being extremely rude he said i cant give you that information and then i asked for the store managers name and he wouldn't give that to me either he said he had my name and number and he would be giving it to his co-manager Don to call me ....which never happened. My guests were in shock of the dis-courteousness and lack of communication skills mike had and told me that they will never go there again along with other people i called and told what happened and agreed to never go there again. Needless to say that man should not be an employee let alone a manager and he cost them allot of business. I work in the customer service industry and I too am a manager and if one of my employees ever treated a client like he did to me they would have been fired right then no questions or excuses. I already contacted their cooperate office and discussing this matter to them as well. This should have never turned out the way it did.... oh and BTW the second delivery of Pepsi never...

First of all the I was unable to correct my telephone number. When I called to order a pizza a nice young lady answered the phone and it became very clear to me that the young lady has not taken many orders. After the third time that she asked me for my credit card information she said to wait the manager was coming. The young lady that answered the phone needs to have training on how to speak with a customer. She came on and acted like she was doing me a favor taking my order. Her first words were what do you want? I order about 2 pizzas a week. I have never had a problem before. All the young people were polite and made me feel good about ordering a pizza. New employees should have a coach to help them taking orders until they feel comfortable with it. I felt sorry for her. The young manager you have needs training on how to defuse a situation. She made it worse! You Tuesday delivery times graph said 8 pm on Tuesday is a good time to order. Fast delivery time. You manager told me my Pizza would be here in an hour and a half. I have never had to wait that long ever. I think that I was put at a time that would teach me a lesson. I will not order another pizza from you store. I will let everyone in our community about the shoddy treatment I received and tell them to order from some other pizza shop. I am extremely disappointed! Douglas...

The call center for Pizza Hut is truly messed up. 1rst Phone call. They could not populate my zip code, even though i've ordered a hundred pizzas from here. Then they transferred me to my store. And we verified the address. I live in a small town. It's the only one. So I placed my order for delivery and an hour later. I called back to the call center, so they could transfer me to the store. And they said, "we don't have an order from you." Again? I verified the address of that pizza hut and placed the order again when they told me they have no delivery drivers. At eight o'clock on a friday night? So I placed the order again for pick up. When I got to the pickup window, I had to wait for twenty five minutes for them to open the window, and I also had to open the window myself and lay on my horn to get their attention. And then, You got it, We don't have an order for you. So I ordered the pizza for the fourth time and just sat there and waited for it. And how two items that cost six dollars and ninety nine cents each Ended up costing me twenty dollars after twenty per cent discount is beyond me. So basically, it took me three and a half hours to get a pizza and then it had the wrong ingredients on it. Go to barrios, go to Domino's, go anywhere, but not...