Dairy Queen Grill & Chill — Restaurant in Apex

Today I decided to stop by and treat my son for all of his hardworking at school and being a champ adjusting to type 1 diabetes. We went online and looked up the carbs for the ice cream he wanted, did the math and dosed his insulin right before walking in to Dairy Queen. (I also just so happened to be driving my other sons wheelchair accessible van, a ford transit XLT Mid-roof which is really tall. Having just gotten this van we are unsure of where it fits and it is very tall, so I didn't think we would fit in the drive thru) As we go to walk into Dairy Queen the doors are locked, there is only a sign stating the lobby hours daily and they're all "closed" and it is not something you could read without having walked to the doors. We go inside the gas station to try and get someones attention through the divider, and I end up calling(no biggie, yet) and I explain what was going on, and asked them to help us since he's already taken his insulin, lesson learned here, and if he does not get what we took it for he could literally, no exaggeration, die. The person places me on hold, and then comes back and says that the manage has told me to go stand in the drive thru line. Like excuse me?!?!?!?!? First, that is not safe, 2nd this is an extenuating circumstance. So here I am standing in line between cars worried about being seen, worried how they will actually know that I am at the speaker as I am not quite heavy enough to set off the sensor to alert them, AND meanwhile my sons blood sugar having started out at 87 is now dipping fast. As I am standing like a freaking idiot in the drive thru line I am also google how tall my van is, doing the math, hoping they accounted for the tires etc. in measuring its height. The van BARELY fits, so I run back to the van hop in and get in line, all while my sons blood sugar is dropping. When someone tells you this sort of thing Dairy Queen manager, your first response should ALWAYS be, "OF COURSE WE CAN HELP YOU!!!" I would have tipped really well, I would have totally been like, just keep the change from that 20$ bill for the two ice creams for going above and beyond to help us AND left a glowing review. Instead, you got no tip, lost at least one customer, and are getting this downright honest review of your HORRIBLE customer service and...

I honestly wish I could rate this location negative stars.. You scream, I scream, we all scream for ice cream.. That slogan is full of joy and fun food. At least I did get screamed at here. I pulled to the drive through and asked was this location still doing ice cream cakes. They were closed in the lobby so I figured I would be considerate and ask... she was very condescending. And attempted to make me feel stupid for asking that question.. I ignored it and proceeded with my order. There wasn't any flavors on the outside menu that the cakes came in. Once again I must have been a giant inconvenience for her because with the same tone, verbiage and mannerisms she was rude for the 2nd time. It was my wife's birthday and she loves ice-cream cakes.. so once again Ignored it. "IS THAT ALL " WHAT ELSE DO YOU WANT" yikes.. "yes ma'am can I have a cheese burger with no pickles please" she responds "30 something so I drove to the window.. there was a car in front of me so I had time to think about this situation.. I pulled to the window and asked her to cancel my order. She uttered something sarcastic and I drove off. Went to ColdStones got an oreo cake and continued with my day..

Not saying that this location represents all dairy queens but having this young lady in one of your managerial roles tarnishes the DQ brand.

Either that or I was just a inconvenience. If that's the case I apologize. Next.time I'll look online or ask someone what kinda ice-cream...

I had to change my recent rating due to the manager (Sheila) being the worst manager in history. She shouldn't have a position dealing with customers. My wife ordered a chicken strip basket and it normally comes with gravy. I mean who doesn't know that? The person at the front counter ask if she wanted sauce and asked if she wanted ranch or something else. my wife said ketchup because it comes with fries. We get the basket and there is no gravy. I go up to ask in the manager says you only get it up front if you ask for it. She said we got ketchup instead. Please tell me at what fast food restaurant they charge you for ketchup, ever. think she got mad when I wanted the gravy and said next time I'll have to specify up front when ordering. Sheila should be demoted immediately or get special education on how to deal with customers. There are a lot of unemployed people out there and I'm sure they could find numerous people that could do a better job than her. Do not go to this place. Don't ever go here. Try brewsters or even get ice cream from McDonalds. All those negative ratings you see are accurate. I had given them good reviews on service through the drive-thru. I have plenty of places to drop $30 for ice cream and a burger and chicken. Sheila will probably be the one riding back stating how sorry she is for not being a better manager. The owner or corporate should read this and that will be my next step is to...