Morenas Latin Bar & Grill — Restaurant in Apopka

This place was absolutely AMAZING to me and my experience. I was looking for a place that could host a large party, allow me to bring my own decorations, had hookah, good Latin food, and with a party vibe with no deposits required. I called on April 1st to inquire about having my partner's surprise 30th birthday party (themed as death to the 20s) at their location set for Saturday, April 13th and needed a table for a party of 30. I spoke with Maria on the phone during this time and also asked her about brining my own decorations for the party. She was so nice and informative. She told me that they are happy to make this event come true and no deposit is required. Everything was a "yes”. She made the suggestion to me that having the party at around 8:30 pm on Saturday April 13th would be best because that is around the time the DJ/Live Music comes on stage. I was happy with everything that was said so I made the reservation with her. So let's fast forward to the day before the event, I called to confirm my reservation but I also asked if I could add an additional 10 more people to my party (totaling of a party size of 40) and the lady on the phone (sorry i don't remember her name of who i spoke with that time) said that this would be no problem. I also asked if we can set up the decorations prior to arrival the day of the party at around 7pm. I also got a "yes”. Now, the day of the party...THEY MADE THE EVENT AMAZING!!!!! The entire party invited kept telling me how much they loved the restaurant! They truly gave us the red carpet treatment. The live band engaged with our party the entire time. We sang, we danced, we ate, we drank, we laughed, we partied, we had the BEST time! Our servers were attentive to each of us, which can be difficult with a party size this large. Our food came out in a timely manner and everyone mentioned how much their meals were delicious. I have nothing bad to say about this place. There were 0 issues/concerns and they made this process so seamless and stress free for me to orchestrate. I also want to add that most of our party is apart of the LGBTQIA community and there was no judgment whatsoever. I sincerely can not thank you all enough for everything you have done to make this vision come true and go above and beyond my expectations. From the beginning of booking the event with Maria, to the next call with confirming my booking, to the servers, the bartenders, to the live band, to the entire kitchen staff, EVERTHING WAS PERFECTION! I wish this business nothing but blessing and continued success! THANK YOU!!!!!!! You have a forever customer and a...

My family and I live in Orlando. We decided to try this restaurant out for my aunts birthday. This was the worse dining experience of my life. We arrive and there are four other people there so it was slow. We order drinks that take forever to come and I ordered a water. The drinks finally come and the waiter forgets four other drinks, so we waited over 20 minutes for the other drinks. I ordered an appetizer, we don’t receive any small dishes or utensils so I had to ask another waiter to grab some for me. We order dinner and the female servers have an attitude. They’re asking one person at the end of the table ALLL the questions and not addressing the table to serve everyone’s food accordingly. I receive my food, I order the picanaha steak. I receive a steak that is 80% fat and the “yellow rice” is hard. The picture of the appetizer shows four plantains and I received three that look nothing like the picture and it costs $16! The prices are outrageous this was not a fine dining restaurant but the prices were. Our waiter did not come to the table to refill drinks, clear off the table, communicate with us at all. He was gone 20-30 minutes at a time. The other servers were huddled up at the condiments counter doing nothing. The alcoholic drinks tasted horrible. The liquor was cheap and the taste was horrible. The next morning I was physically sick from the food. This restaurant is poor in customer serve and is not worth what we spent. I spoke to the manager who was wearing a tight gold metallic shirt about my experience. He tells me that every rest charges automatic gratuity for a party. I told him that other restaurants managers hold their service accountable when a paying customer is not satisfied. He removed the gratuity instead of taking the food completely off the bill especially my aunts since it was her birthday and she had a horrible experience. His customer service and assistance was horrible. I would never recommend eating here and I would never...

Ordered online. Said food would be ready by 12:45. I walked in at 12:45. Hostess ignored me bc she got excited to watch someone walking in the parking lot toward the store about 30 seconds behind me. They start chatting and still the hostess has not acknowledged my presence. The owner walks in about 5 min later and also ignores me. He starts talking to the woman while the hostess runs ti get the woman;'s order. When the hostess comes back, the owner says goodbye to the woman and leaves still without asking me to wait or anything. Hostess helps the woman and when the woman walks away, so does the hostess and I say " can you help me' to the back of her head. She starts working on other jobs - she grabbed a box of napkins and starts splitting them up - sees me still standing there and huffs as if annoyed and looks around and sees a plate by the pick up window- where my food has been sitting for over 15 min now and gets the food and gives it to a couple at one pot the tables. Then she disappeared in the back and did not come back out. Eventually the waiter for the restaurant walks over and asks if I need something. I state I am here for an order pickup that was supposed to be ready 25 min ago. He goes to find it- sees the bag on the counter and comes back stating they can't find my order but will make it up now. Fifteen more minutes pass and I get my food. No-one said thank you for visiting or sorry for the lateness- nothing. I will also note that in that additional wait time the owner and hostess looked over my way and still never acknowledged me. I should have taken the hint as money lost because the food was garbage. The portions were small but doesn't matter because it was very bad. It had no taste (other than oil) and was barely edible. I should have not picked it up for what I did eat. How can any half decent place mess up rice, peril,...