CHICHO'S — Restaurant in Apple Valley

Tonight was the 4th time I've ordered here., it was becoming my regular place, probably would have gone at least once a week til the end of time until tonight. The first 3 times the food was excellent, ordered one Chile Verde burrito every time and also one more wet burrito that was different every time. The prices are ridiculous, costing close to $50 for two people every time. But the food was good. I had always added the optional side of rice and beans on just one burrito, and received a whole take out tray of half rice/half beans, plenty for two people, so no need to pay an additional $4.50 for even more. But this time I had my kids, and they don't like spicy stuff, so I ordered my usual two burritos, but added rice and beans to both this time. I usually tip anywhere from 10%-20%, but I'm broke, and I also think it's out of line for a restaurant to ask you for a tip BEFORE you get any food or any service, and it's out of line to ask for a tip for TAKEOUT, where you're not even being waited on. So I didn't tip this time, because it's really unfair. I also didn't notice any difference in the quality of the food when I tipped 20% or 15% or 10%. But this time there was a definite difference. The food was awful. Instead of 2 whole platters of rice and beans like I expected, that were going to feed my kids, I got nearly nothing, just some barely visible small scoops of rice and beans on each side of the burritos, covered in sauce and hardly distinguishable. The food was cold, tortilla was soggy, and there was a weird sweetness that hadn't been there in the other Chile Verde burritos I had ordered. Sour cream was kinda funky, too. Way less food, I ate my whole platter and am still hungry, before I could make at least 2 meals out of it. I can't help but think it's because I didn't add a huge tip to an already overpriced meal for takeout that I picked up and ate at home, no delivery, no waitress. So that's the last time I'm giving them almost $50 out of the $300 I make a week! I'm really mad, I feel like picketing outside their establishment and encouraging people to eat elsewhere. "They Spit in Your Food if You Don't tip for takeout!" Which I am thinking they did. In any case. NEVER AGAIN. Horrible experience, I feel violated. Robbed. Conned. Nauseous. Chicho...

The place is small and a young girl was our server. She got our drinks and took our order. She seemed to be the one taking care of the dinner crowd. A older lady was helping her, she seemed to be cashing people out and handling the orders for takeout. The same older lady was the person to bring our food. She asked if everything was okay when she placed our food on the table. The young lady continued to be busy. I tried several occasions to grab her attention. But being in customer service myself, I understand having to go back and forth with larger parties. We ate our dinner calmly and walked up to the counter to cash out. I mentioned to the older lady that I had not received what I ordered, just expecting her to adjust my tab for the price difference To which she replied that when she delivered our food to the table she asked if we needed anything else. Once again I understand having the dinner rush and trying to multitask. I did not want to make a big deal nor was I rude. I simply was not willing to pay for something I did not receive. She could of just adjusted the tab and we would of been on our way. Her whole attitude was very unprofessional. Our table was never check on to inform them of my concern, so while I might not be a local that she seemed to be so fond of, I am a...

Visited this restaurant for the first time today. I had been checking out the reviews and they were pretty much perfect! So I finally went and it did not disappoint. The service was phenomenal from the moment we were greeted. Chicho took our order and he was very welcoming, helpful, and professional. He helped us with the menu and answered our questions to our satisfaction. Then came the food, and it was delicious. We ordered the special of the day which was a Jr. Burrito. But don't let the Jr. fool you into thinking it's a small burrito or a kids burrito. This is a large burrito with Chile Verde pork in it. They also add rice, onions, and chilies. It comes wet with a light orange sauce on top, and smothered in cheese. Very tasty and delicious!

So if you're in the area or from the area and you haven't tried Chichos, then do yourself a favor and go eat there.

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