Flame Broiler — Restaurant in Apple Valley

We were headed down the hill trying to catch a flight to Hawaii and decided to order this to go because we were pressed for time. We ordered 3 platters and the beef was do burnt it wasn't edible. The rice was soggy. Just not up to flamebroiler standards. So I called spoke to manager and explianed that I wasnt happy with quality of food but dont have the time to return but I was willing to freeze the food and bring it to the store once I came back from vacation. Then I was told nothing could be done for me unless I returned today or tomorrow. I'm on my way to AIRPORT!! Their unwillingness to work with me or even try was stupid on their part not only have you lost my business you've alsoo lost the business of my friends ..family..co-workers and anyone who've I vented to. Hope it was worth it. We WERE regulars at flame broilers!!! I was treated rudely..felt cheated and most importantly my family went hungry. Your customer service sucks and so...

The food is usually almost always perfect. The only problems I have is the last two times or three times I’ve came to this location. I was not satisfied with my food. I didn’t really wanna touch my food because only because there is a worker there with glasses and tattoos on his arms. I haven’t gotten his name, but for those past times he’s been staring at me mean, mugging as if he hates me when every time I come in, I order with the utmost respect but now I don’t even wanna touch my food because I don’t trust that this guy is properly making my food. I mean, he stares at me like he hates me. I wouldn’t be surprised if there is a hair in there or something else. I love flame broiler, and I will be going to the one in the opposite direction now. I mean, would you trust someone making your food who stares at you like...

The girl at the register was new. Not the problem. She got everything right on the ticket. My husband and I get home and I didn't have my brown rice like I requested. I can't stand white rice,so it wasn't "Fine" for me to eat. Asked for the vegetables well done, they weren't. The salad was a disgusting mix of red cabbage,not spinach or other greens. And most of all,when the young girl leaned over and asked what the guys name was that worked in the back,he rudely said her name then told her his. It just seems like they need to work some kinks out. I won't be back. For the price, the quality of food mixed with poor customer service was...