Love Soya Sushi — Restaurant in Apple Valley

This review comes after three orders. First time I ordered was via Uber Eats and got two lunch specials and a roll. It was AMAZING.

Knowing the quality of the food I made another order via Postmates. I ordered a Sushi Boat and other items but entered information in the instruction/direction section because the details regarding the Boat were unclear. Received my order and they completely glossed over what I asked for in the instructions/direction section and failed to swap out spicy tuna handrolls for literally anything else. (This can be done and I found out once I went into the restaurant)

Third order was my breaking point. I went to the restaurant to place my order. I again ordered a Sushi Boat and made the same requests that I did when I ordered via Postmates (no spicy tuna and no shrimp nigri). This time the requests were acknowledged but not after being laughed at for asking for no shrimp. The woman yelled "she said no shrimp ha ha ha." Weird, but ok. We unboxed our order only to find the MOST DISAPPOINTING sushi I have ever seen.

The sashimi was THINLY sliced and still frozen and didn't look fresh. Every single slice of sashimi was partially frozen. I would have waited longer for defrosted fish.

The rainbow roll that came with the boat was lacking. It was loosely rolled and just a mess. You can pick it up with your fingers and it would still unravel. Way too much rice as well which may have contributed to how loose it was.

The nigri sushi....was just sad. Again, the fish was thinly sliced and partially frozen and they laid it on top of a mound of dry rice. Why so much dang rice?

The handrolls were great.

My family and I didn't even finish the order it was so underwhelming. Waste of money.

This place lacks consistency and based off of three different experiences I can honestly say that if you're not getting a roll or handroll you are...

This use to be my go to place for sushi. The sushi and service were ok, and it was reasonablthe priced. But, last nights service was appalling. Customers were complaining as we waited to be acknowledged and seated. As we were not acknowledged, another couple offered us their table as they settled their check. I Our appetizers, looked nothing short of overheated bowling snack food. We put in our order, to only be told sometime later that the kitchen was out of beef. We put in 3 simple orders of rolls. A woman at another table complained she had not received her food. This is a small restaurant with a maximum of maybe 8 or so tables, customers at this time had finished their meals and we're waiting to receive their checks. I asked if our food was on its way, after waiting an unreasonable amount of time and was told by Ms. Francesca that it was not and if we wanted to we could leave and she would settle our check. Well, we did leave and will not be returning. Ms. Francesca continued to be short and downright bitchy. Excuse my blunt language, but there is no other way to describe the behavior and after being spoken too, in her manner, I believe it to be...

I visit a lot of sushi restaurants. And I have my favorite picks which I will not mention in this review. Do this was my first time at this location. It was close by and I had never visited so I thought, why not! Being a Friday evening, the place was not surprisingly packed. I had read reviews before coming here. Some were great and some were not very good at all. But the ones that were not good seemed to be directed towards one server who was rude and lacked professionalism. So I thought that that shouldn't deter me from visiting. Well I don't like to give bad reviews, but they are part of being a serious reviewer. And honestly, this place was not impressive in any way. The service was so so. The atmosphere, let's just call it cramped and not welcoming. The food was not good. The only thing that was somewhat okay was the pricing. But then again, based on the level of service and the quality of the food, or lack thereof, this place is not a place I'll ever visit again. As you can see, I didn't even take any pictures, which is something I take pride in doing.

Sorry Soya Sushi, but I'm not...