Pino's Pizza & Italian Restaurant — Restaurant in Appomattox

I've been here several times with my dad. It's not my first pick but he likes it. After last night, I will never give them another dime of my money. The following story is significant to that statement-

We get inside and are told to sit anywhere (normal). The young man comes to take our drink order. It takes him a significant amount of time to come back for our food order and a young lady comes over and she tells us he's new. (He's obviously a kid trying to figure it out- no issue there). We order 2 salads and ask for a half & half pizza. When the pizza comes out, he sets it down and walks off. It's a whole pizza with the ingredients my dad asks for. I see the young lady walking by and mention that I think he made a mistake (tells her what my order is). The young man comes back with another pizza with ingredients I asked for and I say "oh he made a mistake and gave us 2." No one was loud, mean, obnoxious, etc. The young lady says "I'll be right back." (She never comes back). My dad looks at me and says "it's fine. We'll keep them."

The owner comes by and asks if there's a problem. I tell him I explained to the young lady what happened about receiving two pizzas instead of one. The owner says they can remake them (up to this point we're fine). I say to him "it'll be wasting food." And my dad cuts in and says, "it's fine, we'll keep them." And the owner (with attitude) says "you still have to pay for the food." With a tone insinuating we weren't going to pay. And my dad replies, "I know that but remaking it is a waste of food." The owner repeated "you still have to pay for the food that was brought out." We never said we weren't going to pay for the food. We never asked for a discount. We never mentioned money to anyone. And again, we were polite to both servers.

I lost my appetite after that. I asked our server for boxes for the pizza. I let him know that our decision to leave mid-meal was in no way his fault and we could see he was doing his best. My dad paid (for ALL the food/drink we were brought without complaint). I did let the owner know that I was very offended by his actions and that he should really reevaluate his customer service. He gave an empty apology that I refused to accept.

As someone who has worked customer service for over 20 years and 6 of those years in food service, good customer service would have been not to charge us for the additional pizza because it was a server mistake. However, that's not something we asked for. The way we were talked to was insulting and I will never return to that establishment. I'd rather give my money to Papa...

Okay so let me tell you this. I’ve worked in pizza for almost 10 years, and obviously I have been eating it even longer than that. Ever since I was a kid, I always said the best pizza I’ve ever had was at a place called Gino’s in Woodlake off Hull Street road. And I’ve never been able to find somewhere to match it. Not even straight from New York. Then a few months ago, my family had a get together for a week near Appomattox, and we decided on pizza. We picked up Pino’s, and it became the new “best pizza I’ve ever had.” The only “complaint” I have is that it was lightly on the greasy side, but my brother, sister, aunt, and my mom (probably the hardest person I know to impress) all said it was the best pizza they’ve ever had. It was so good that the next night, there was absolutely no hesitation as to where we’re going to eat. We had to go back to Pino’s. It was kind of bitter sweet because it was like hitting the jackpot the first time you ever gamble, because we had a couple other pizza places while we were there, and they couldn’t even compare. It was honestly amazing, from the dough, to the sauce, to the cheese, everything was as perfect as it could be. In fact, the ONLY reason I gave this 5 stars, was because 6 stars wasn’t an option. It’s not hard to make a decent pizza. But it’s really hard to make the best pizza, and Pino’s has done just that. Do not change a thing! I promise if I’m ever even within a 50 mile radius of Pino’s I will go out of my way to pick up pizza. It was so good, I almost changed religions. Thank you Pino’s because that pizza was life changing. This was not some mere pizza with just dough, sauce, and cheese. This was God. Speaking to us...

I've been going to this location and before that the Farmville location since I moved to Virgina. I've never once had a bad experience at the Farmville location but I can honestly say, I've never had a good one at the Appomattox location. The first time they ruined the mushrooms, leaving them soggy and like the fryers were dirty, the second time our pizza was cold and this was the third and final time for me, I look up the menu, updated a week ago. I place an order for a small 4 topping pizza 9.50 and a large 1 topping 12.00. I pick up the pizza notice my bill. 30.52. So I call to inquire why I was charged more than the menu price. I was informed that the prices are subject to constant price changes without notice. That the small pizza was 13.25 and the large was 15. First of all there were no toppings on the 13 dollar pizza for them to justify that price second I could have kept my behind in Lynchburg and bought little Ceasars and had a more enjoyable, less pricey pizza. I'm not pleased with paying a price for something and it not be exceptional. The person who answered was rude and it wasn't wasn't price change that passed me off it was paying for something and not getting what I paid for. It was absolutely trash for them to charge me that amount. It only came...