Starbucks — Restaurant in Arcadia

I give this store and employees zero stars. I came with my children for a Frappuccino so we order 3 fraps in the drive through. We pay and are waiting for the drinks the employee says sorry it’s going to be a minute then she nervously turns back around and the other baristas are making other drinks I still don’t see ours being made she comes back and she’s like sorry it’s going to be a bit. And then she asks about my weekend making polite chit chat, she goes back at this point still don’t see our drinks being made she comes back and is like just a few more minutes. Then one car starts honking and I looked back out my window and a guy 2 cars back starts honking and yelling for me to move so I yelled back just waiting for my three drinks and he said I don’t care move! Then 3 more cars start honking and yelling and I yelled back please stop I have my kids in the car and I’m waiting for my three drinks and they just kept yelling and honking meanwhile the employees aren’t doing anything and I asked can someone just yell back at them that I’m waiting and they said no they can’t control customers and I said but they are yelling and scaring my kids and they said there was nothing they can do. I even went inside after we got our drinks and asked is there a store policy or anything for helping your customers because that was ridiculous that I’m sitting there asking for their help and they say they can’t and the lady who was inside told me the same thing sorry we can’t control customers and one of us who are busy would’ve had to go out there. I contacted the help option on the app they said they’d report it to the manager. And for all that they didn’t even offer a gift card or a desert to the kids. The most upsetting thing was that face to face I asked for help and they did nothing. I will not go back to this Starbucks and I hope they get training In conflict resolution because it was a horrible experience not only for me but...

Hey I hope the staff read this,my name is J I'm from London and I basically lived right by this Starbucks location for like 5 months.i visited the drive through nearly twice a day and I've now moved outta town and I never got the chance to say good bye.I just want to add the service was impeccable they had great customer service,very friendly and never got my order wrong once.They had great staff every single one of them,they knew my order down to a t and even though I would mix it up with a few different drinks and bites to eat they always took great care of me.i just want to say thank u and I did plan to get the store a little gift B4 I left as they always made me feel welcome and the days I was home sick just by pulling up through the drive through they always made a effort to speak to me so the loanly feeling of being in the states alone would disappear as I had a new Starbucks family!!I hope all u guys are well and I'm so sorry I Neva got to say goodbye or I didnt get a chance to drop by a little thank u gift for treating me so well.i will deffo pass by one day soon,until then takecare b safe and just carry on doing what u guys r doing and being such kind and warm hearted human beings,Starbucks should b counting there lucky stars they got such a great set of ppl all working in one store,until we meet...

5 Stars for Starbucks!

It was a little past 9pm on this visit and I was feeling under the weather (sore throat and headache). I decided to take a drive with OBEY (my pup) down to Starbucks and pick up a nice hot tea or a medicine ball.

As I pulled into the drive-thru I placed my order and of course my nosy dog had to have his head out the window and in the mix lol.

I've seen videos of the staff popping up on the screen to help take orders for the hard of hearing but I've never seen it in real life till this visit. As I placed my order the all so friendly barista said "Cute Dog" and I was a bit shocked but replied "Thank you" with a big smile on my face, she proceeded to pop up on the screen and small talk for a second on how she loves dogs and all. As we talked I happened to mention my dogs age and that he just turned 5 a few days ago, so she told him Happy Birthday :). As I drove up to the widow the barista kindly greeted me again and handed me my drink, she also handed me a puppuccino for OB to help celebrate his birthday! It was an awesome visit and all due to the awesome staff.

OB went home happy to enjoy a delicious treat :) It's people like that barista that make Starbucks...