Cafe Mokka — Restaurant in Arcata

My husband and I regularly visit this place for the relaxing hot tub, and we’ve always enjoyed our time there. I often get a coffee on my way out because the whipped cream is amazing, and since I work nearby, it’s very convenient.

Today, however, was a different story. After our hot tub session, I had about 15 minutes before I needed to pick up my kids, so I decided to grab a coffee as usual. Even when it’s busy, the wait time has never been an issue—until today.

There were three employees on shift, but after two left, the remaining one seemed completely overwhelmed. She not only took care of the couple in front of me, but also prioritized several people who came in after us. She was constantly distracted, chatting and involving herself in other employees’ conversations, instead of focusing on the orders.

After waiting 15 minutes, she finally started on my coffee but gave me something I didn’t order. When I pointed out the mistake, she seemed reluctant to remake it and instead kept offering the incorrect drink, even though I was clear about not having time to wait any longer. Ultimately, I left without a coffee, feeling incredibly disappointed and frustrated.

This experience really left a bad taste about the place, especially given how much we’ve enjoyed coming here in the past. It’s a shame that a single instance of poor customer service could make me...

A tiny Finnish style coffee house with loose leaf teas and small delectable treats both sweet and savory. Hot tubs are about 6' in diameter with wooden benches for sitting and soaking, and a small wooden deck surrounding located in their own small, private outdoor area with ferns and tree cover. Careful, it can be slippery! There are steps up to climb in the tub, but you can request a low tub if climbing stairs is a challenge for you as it is for me. There is a button to press for jets which delivery an invigorating massage through three levels of jets : upper, mid, lower back. There is an outdoor shower for your convenience and usually a pump soap dispenser for all-in-one shampoo -shower gel washing pre and post soaking. A half-hour goes by so quickly, so watch for the green light to turn to yellow so you have time to shower off if you'd like, but please get out and into your dressing room when the light turns red so that the next patrons can enjoy their full time of soaking. You can bring your own towels, or get one there for Just .50cents more. You can also bring your own supplies to make it your own experience, but please don't add ANYTHING into the hot tub such as essential oils or soaps because the next patrons may have a severe allergy and although the filters are very good, the water is only changed two days a week to conserve water. Just...

I have been here a few times, and each time I have checked in or spoken to the staff, I have felt extremely uncomfortable and burdening. The attitude of the people that work here is unacceptable and does not match the vibe of this place at all. It is not okay to speak to paying costumers like they are loitering and imploding on the space while checking in. The environment and overall external vibe of this business is so nice and comforting, but the staff definitely needs to be reevaluated. I went here for my birthday to have a relaxing experience. When I went into my dressing room to change back into my clothes at the end of my session, there immediately was a knock on the door, I did not answer as I was already changing and didn’t feel the need to. After I did not answer, the staff that would be cleaning up the tub area in between guests, began having loud intercourse with one another on the other side of the door. I immediately felt disgusted and horrified by the fact that I paid to be here and had to experience that on my own birthday. A lot of potential rests in this place, but I am never going back. Wish I could...