Burger King — Restaurant in Arizona

Pulled right up to the speaker in the drive through. there were only about 5 cars ahead that had already placed their order. I waited for the standard 2-3 minute before I asked for help, was told " Sorry for the wait, we will be with in a minute", ok that seemed right,,. After waiting for 8-9 minutes, I decided to again say hello, can you help me. I repeated this about 15 times before some one decided to acknowledge, I was still waiting. Finely someone would take my order. Someone finely came on. I was hoping that they would then take my order,, but no, I was told " We already told you it would be a 15 minute wait. What? no one said that. I've been here for 10 minutes, can you take my order now? "No it will be a 15 minute wait, we have several large orders ahead of you." I asked, so I have to wait 25 minutes for you to just take my order? I've already waited 10 minutes. She then told me " Yes, I am telling you right now it will be another 15 minutes, you can leave if you don't want to wait." But I have a car behind me waiting in line. I was then told, " Well I am sure they will back up for you". Thankfully, the care behind us was nice enough to back up and let us out, I sure Wasn't going to wait 15 minutes just to give my order and who knows how long till I could get to the window to get that said order,, maybe 15-20 minutes longer to wait??

unbelievable that you can pull up to a speaker with no waiting in line, and yet have to wait for over 15 minutes just to put your order in. If there had been a line just to get to the speaker I would understand.. but there was no one and maybe only 5 cars in line that had already placed their order and were waiting. and another car beside us waiting to place their order ( who got fed up and left just...

I'm not typically one to write reviews, especially for fast food chains, but my recent experience at this Burger King location was truly exceptional. The manager, Daryl, deserves utmost recognition for his outstanding leadership and dedication to customer satisfaction.

From the moment I walked in, I was greeted with a warm smile and a friendly welcome. The restaurant was immaculately clean, with not a single detail overlooked. It's clear that Daryl takes pride in maintaining a spotless environment for his customers.

But what truly blew me away was the freshness and quality of the food. Every item I ordered was prepared to perfection, with each bite a testament to the kitchen's attention to detail. It's evident that Daryl's team is committed to serving only the best.

Daryl himself was an absolute pleasure to interact with. His professionalism, politeness, and genuine concern for customer satisfaction left a lasting impression. He's an asset to the Burger King team and a shining example of exceptional customer service.

In short, this Burger King location is a must-visit for anyone seeking a top-notch fast food experience. Daryl and his team have set the bar high, and I look forward to returning to enjoy another outstanding meal.

Rating: 5/5 stars

Will I return? Absolutely!

Will I recommend?...

Worst customer service I have ever experienced. I filled out a survey on the back of a receipt last time I came for a free whopper with a purchase of a drink and a side. I gave the cashier at the counter my receipt that showed I had filled out the survey, and then I bought my fries and the drink so I could get the free whopper. The cashier forgot to give me my cup, so I had to come back and ask for it. After waiting for a while, I get my fries, but no whopper. I ask about it, and a manager that looked like he just got out of bed tells me I have to buy a side and a drink to get the whopper, so I show him that I already bought the fry and drink. He then essentially tells me to buy another fry and drink to get my whopper. I further explain my situation because I didn't want to pay again, so he tells an employee to get me a whopper. The manager then angrily gave me a whopper, and I apologized for the inconvenience, but he still acted upset. I was very disappointed in the customer service. I tried to be friendly and patient, but they didn't return the favor. Would not recommend. Kitchen and dining room were also dirty, not all food handlers we're wearing gloves, and one employee was chewing gum while working. Overall, unfriendly...