HonorHealth Four Peaks Medical Center — Local services in Mesa

This place almost killed my mom! My mom was sent here on a Saturday by Redwood ER due to what looked like a calcified appendix. The ER doctor told us she would need surgery to have it taken out. He transferred her by ambulance. Here is everything that happened to my 74 year old mother (who suffers from memory issues) at Mountain Vista Medical Center. They didn't prescribed anti nausea medicine to go with pain medicine even though the ER did. I had to insist that the nurse call and get it prescribed so my mom could get pain meds and not be sick. This took almost 2 hours leaving my mom in so much pain that she was in tears. The lead surgeon didn't see my mom till late Sunday and insisted on my mom getting a colonoscopy before deciding if she needed surgery. Even though my mom had not eaten since Friday night. My mom's iv stopped working. I said she is a hard stick and pointed out the vein close to her hand where she usually gets blood from. The nurse brought in an ultrasound machine and tried to stick the iv in the vein in her arm. It didn't work. The nurse ended up getting the iv in the vein I had pointed out to her. By her hand. The colonoscopy prep made my mom have severe vomiting. Again, nothing was in her system so she was throwing up bile and the prep stuff. We found a bed bug in my mom's bed! At least the nurse changed all the sheets when I showed her the dead bug. I did come home with a bite on my hand. My mom's heart rate went up so they gave her heart medicine to bring it down. Probably due to what was happening with her. My mom didn't get the colonoscopy till Monday afternoon! Again my mom had not eaten or had anything to drink since Friday night. We didn't hear anything about the colonoscopy till Tuesday late morning. By this time my mom was ready to leave and was very disoriented. -Lead surgeon said colonoscopy was fine and that a calcified appendix was not significant enough to perform surgery. -My mom was then discharged Tuesday afternoon. By Wednesday morning my mom was in so much pain that we took her to Banner ER. Once there we discovered she had a fever and scans showed she had appendicitis. They immediately took her into surgery. After surgery the surgeon said she had an infected, swollen appendix which was about to burst. Luckily we listened to our gut and took her to Banner. If we had listened to the lead surgeon at Mountain Vista who knows what would have happened. So, the bottom line here is that my mom did not need a colonoscopy and should have had her appendix out sooner. The ER doctor was right when he said it needed to be removed. I'm still not sure why the lead surgeon chose to do a colonoscopy and tell us that a calcified appendix didn't need to come out . The kicker is that I overheard the medicine team at Mountain Vista talking about why she was not just getting the appendix removed. So, if you have an emergency I suggest going to Banner Hospital. If I had the money and energy I probably would take more action against Mountain Vista. I do have the face of the lead surgeon burned into my brain and if I ever see her at a hospital or Dr office I will be running the other way! I hope this review...

To whom it may concern,I had no choice but to come to your ER after experiencing a severe dizzy spell overnight, followed by an entire day of my blood pressure monitor flashing a full red line. Persistent chest pains only reinforced my fears, and with late-stage COPD, I knew I needed immediate medical attention before the situation became catastrophic.Upon arrival, the intake process was wildly inconsistent. One staff member was professional, but the triage nurse was alarmingly dismissive and cold—despite the fact that the emergency room was empty. I was already dealing with a medical crisis, and the lack of compassion at that critical moment was beyond unacceptable.Then, something rare happened—I was met by a team of medical students, and they were the best thing to happen to me in an ER. Their level of involvement, their thoughtful questions, and the way they delivered feedback with reassurance and care made all the difference in a distressing situation. Unlike others, they made me feel seen, like my health actually mattered.The first shift nurse was competent, and the doctor had a standard "day at the job" demeanor—neither comforting nor dismissive. But then came the EKG technician, who entered with hostility, openly sharing anti-vaccine rhetoric and government conspiracies. I tolerated her presence, but what I didn’t expect was that upon leaving, she took the cord to my oxygen pulse monitor—disconnecting a device that was measuring my vitals while I was presenting possible heart attack symptoms.That device remained unplugged for almost two hours before a nurse finally noticed it during a shift change. In that time, nobody at the nurse’s station realized that my pulse monitor was completely disconnected. If my condition had suddenly worsened, nobody would have known until it was too late. That negligence is unforgivable.Then came the inevitable waiting game. When I asked how long another test would take, I wasn’t given an estimate—I was bluntly told ER visits are four to six hours, minimum. No regard for my situation, just a meaningless blanket statement. After pushing for a real answer, I was told the test would happen "soon." "Soon" turned into another hour—during which I struggled to get help because my call button wasn’t working.The doctor eventually reappeared—not because he sought me out, but because I had to call out to him in the hallway after overhearing a nurse say my test results were back. Even then, there was no direct update on my condition. One test even showed damage to my heart, yet not a single staff member took the time to explain anything to me.Instead, I was handed faded, barely legible paperwork by a night-shift nurse who knew absolutely nothing about my case. He removed my IV and sent me on my way with zero explanation of my test results, leaving me to figure out my condition on my own based on documents I could barely read.This experience was outrageous and unacceptable. If I had been in immediate danger, these failures in communication, monitoring, and basic care could have cost me everything. I am sharing this not just out of frustration, but because patients deserve...

Very disgusted and disappointed by the treatment I received from the post op nurse after my surgery. Had a major procedure in Nov 10 2021, the first nurse I had post-op was absolutely wonderful she was with me til very late that first night, but the nurse that relieved her and ended up being my discharge nurse the next day was very rude, dismissive had no empathy and was rough. Her attitude was very much one of annoyance anything I would ask her, I had not had pain or nausea medication for hours due to the change in shift and was in quite a bit of pain, she kept saying she would check my vitals but wouldn’t give me any meds. The PCT even stated to her that I was in pain and needed med to which she replied to the Tech not me that my BP was too low. I tried to ask what could be making my pressure so low and all she would say was I don’t know if could be many things but your going home today so you’ll get it before you leave.

I could’ve gotten past her nasty attitude had she not injured me when she removed my catheter. She didn’t deflate the ballon for the catheter completely and yanked it out, I have never been in so much pain as when she pulled it out It literally brought tears to my eyes, she then had the nerve to make the smart comment of “weird feeling huh” it hurt so bad trying to use the restroom after she pulled it out that I cried trying to urinate. She also lied and then refused to remove the packing I had in, my gynecologist Dr. Kramer told me in my pre-op appointment that the nurse world remove my catheter and packing before discharge, the nurse 1st stated there was no order to remove the packing, then lied and said the packing would dissolve and fall out on its own which was not true. I went home with this thick packing uncomftorable and painful still inside me.

The way that nurse treated me and the complications I’ve had from her pulling that catheter out wrong has been horrible. I was in constant severe pain, my bladder was always full due to not urinating correctly and ended up not going back to work for almost 2 1/2 months. My stitches busted about 2weeks after my procedure and I ended up in the ER bleeding uncontrollably and in severe pain. I ended up having to be referred to a Uri gynecologist and have my bladder dialated as well as prescribed meds to help me urinate. Never had urinary issues prior to the catheter removal. I called to make a complaint and spoke w/ Marla Ashford Director of Quality and Risk who didn’t offer any apology just advised how I could obtain my medical records as I wanted the name of the nurse . No one from Mountain Vista to this day has ever called me to apologize or try to remedy the issue. The lack of empathy and accountability Mountain Vista has shown me has left a very bad taste in my mouth as well as the emotional and physical toll. I still have urinary issues but also have anxiety and ptsd when it comes to procedures that I never had before. I’m writing this review as I hope this doesn’t happen to another patient. Do better...