KFC — Restaurant in Arizona

If I could score lower I would. I have never once in all the years of going to this location ever received my order 100% correct. I've never once had a pleasant experience EVER.

So we get our order home and go to tuck into our meal. I open my meal box and and to my surprise my 2 EXTRA CRISPY chicken breast are pale, anemic, SKINLESS, sad looking things with a mashed potato and a chicken wing trying their hardest to cover them. Well I think more out of curiosity than hunger at this point I opened the other meal box 🤦🏻‍♂️ OMG the driest, nastiest Wednesday chicken on a Friday!🤢 Our side order of coleslaw was like a half gallon bucket, I'M THINKING THIS WAS SUPPOSED TO BE THROWN AWAY but instead they pawned this mess onto us. Then I ordered 4 extra biscuit's and bit did they go all out for this one. First 2 if the 4 biscuit's we're missing but the other 2 were crammed into a small popcorn chicken container. It was great as those 2 biscuit's were just one big lump of buttermilk biscuit crumbs we tried to rebuild like the 6 million dollar man. Oh that brings me back to the one biscuit that was in my wife's meal box looks like they might if tried to combine it with the 2 that we're in the little box but failed miserably. I've included pictures for your amusement.

So I decided to give the manager on duty a call and boy oh boy what a pleasant breath of fresh air she was (END SARCASM) Brittany was the rudest non personality person I think I've ever spoken with. I explained my little dilemma to Britt and she says if I have my receipt I can come on in and get my order redone.👍🏾 yay! So I pack everything up and my wife drive off to exchange this terrible meal out with a nice freshly cooked meal from the culinary matters at KFC. Well when she arrives back to the KFC a make manager I'll assume is named Jeff (I'll get into that in a minute) told my wife they would take care of her. Well he goes and house around the corner and tells the young lady to only replace the chicken, and if there's not enough chicken she'll have to come back at another time. Yeah because we didn't want to eat dinner tonight anyway... Hmm so they throw a couple new boxes of chicken a few breast and a thigh for somer reason, still questioning that as we never ordered a thigh, into bags and hand it all back over to my wife.

So you'd think this little marvelous culinary adventure was over? Oh no no, the is like the Energizer rabbit and it just keeps going and going and going. ALRIGHTY!!! We're home we've driven about 15 minutes each way to pick up this gourmet meal. So now there's 4 meal boxes (did they breed these meal boxes in the back kitchen) I tore this sad excuse off chicken off the bone so I could share with our French bulldog Bella and our Boston terrier Dexter..... they both refused to eat it, and these 2 are like little walking vacuum cleaners/garbage disposals 😂, so I called back to talk to Brittney whom I was told was the manager earlier when we had the 1st issue. But Jeff claimed he was the manager (so many managers and no body is takes any responsibility) so I tell Jeff the issues and he's damn near as sympathetic as Brittney. I ask him why the whole meal wasn't replaced, and now we had cold mashed potatoes and warm coleslaw. He that's not how they do things, even though Brittany told me to bring everything back with the receipt and they'd replace it all, I even verified this with her more than once in the office (I love having a call recorder) specially with Jeff calling me a liar. So I ask for their GM's name as this need to be escalated pronto. I asked a Jeff a few times before he finally says the GM's name is Saturn Saturn like the planet Jeff? Yes he replies and I ask for his last name and I'm told he don't have one, so I try to clear things up with Jeff and so I ask like Cher or Madonna just the one name, correct says Jeff. Okay so now I get to go have a conversation Saturday afternoon with Saturn who's going to get a ear full. I would of just looked my $30 refunded so I never have too visit this establishment...

I am extremely annoyed, we just got done moving and we were starving so we decided to swing by KFC. That was a mistake, because when I ordered a kids meal, I was told they are out of nuggets and had been all day. So I tried to order the chicken little meal and was told they are out of tenders too. I then asked if we could order a chicken sandwich meal but again was told they are out of it, then she told me that the only chicken available was fried chicken. Mind you it was 9:25pm when I tried to order and they close at 10 o’clock. The lady at the drive-through window told me that the cooks leave at 9:40pm and I reminded her that it was not yet 9:40 (we started our attempted order at 9:25pm) and found it hard to believe that they do not have at least one employee that can drop food into a deep fryer and make it to order at that time of night which is ridiculous because I am sure a majority of the orders coming through at this time of night are for the smaller meals. However, it’s good to know that if you go later at night that you’re going to get old food because she did tell me that they had a bunch of food that was left over and should’ve carried them through until closing, but they had a rush that cleaned it out. So that tells me if you are buying food from this KFC you’re definitely not going to get anything fresh if you go within a couple hours prior to closing. This is the first time I’ve been to a KFC in years because of how expensive it is and I drove off with no food for myself and family except for a $7 kids meal with two drumsticks and a french fry because they were out of everything else and my youngest was set on eating there. I definitely would not recommend this location due to them not having anyone to make food up until closing. I also appreciated the attitude we were served along with...

Once again they messed up our order and we had a lengthy wait. First they told us that they were out of the Georgia gold sauce, so we said fine we would just take 12 plain chicken strips with barbecue sauce on the side. They asked us to pull forward as there would be a 5 minute wait on the chicken strips. After 10 minutes I went inside because they still hadn't brought out our order. No customers at all inside. I walked up to the counter just as the manager was pulling the chicken strips out of the fryer. She then walked over to the counter and covered them in zinger hot sauce. Not what we ordered so they had to redo our chicken strips. They said they would give us a couple of extra chicken strips because we had to wait so long. A total of a 30 minute wait and finally we had our order in hand. When we got home we had exactly 12 chicken strips and nothing extra. Oh and I had to ask for my receipt after they handed me my order they didn't give it to me with my credit card and they didn't give it to me when I was ready to go out the door with my order I had to turn back and ask for it. And I realized right away they haven't given me my barbecue sauce and they said oh we're out of barbecue sauce. If this was the one and only time or even the first time I wouldn't complain. But we stopped by every Wednesday afternoon on the way home and it this is the third week in a row that we've had a messed up order had to wait an extra long time and have spoke to...