Starbucks — Restaurant in Arizona

Honestly I’ve never had a bad experience with Starbucks but this was the worst I’ve had, enough to leave a review for. Don’t come to this location, you’re better off waiting in line at the location on Hunt and Gary right down the street. I order my drink the same at every Starbucks. Since I have a good friend who has worked for Starbucks for a long time and has been recognized with a Starbucks award, I know how to order my favorite drink the cheapest way — green tea with strawberry açaí base, no water, light ice. However, when I went to order it here, I was informed that I HAD to pay for the signature drink, the strawberry refresher…fine whatever, I’ll pay for it. And then I got two bacon Goudas. I received my drinks, but they forgot about my breakfast sandwiches. So I reminded them, OK, no problem. As I’m waiting for the sandwiches I look at my receipt and realized I wasn’t even rung up correctly at all. The two breakfast items are wrong, and at least one drink is wrong (since he said I had to pay for a signature drink, but only rung me up for one, the other something else). Now I’m a little agitated…but whatever, just want my food. Finally get my items, leave and get in my car. As I take a bite of my food, it’s still completely cold in the middle, my cheese isn’t even melted. I had somewhere to be, so can’t go back inside to fix it. Now I’m upset…now I’m writing...

Dont come to this location if you want to have a nice drink made the correct way...Came here this morning, Ashley and Alexis weren't welcoming they helped everyone before us even two people that came 5 minutes after us and aslo severed them before. If youre biased you shouldnt be worked there!!! Once we got to the register they didn't say we'll be right with you they just both made us wait for about 5 minutes. Then when ashley did decide to help us she was quite rude we asked for green tea and she said those don't come sweetened without asking if we wanted it sweeted. She then asked what size my boyfriend wanted he said the same size and my green tea and then she said we only do Trentas in that size when he asked for that size and then they proceeded to make our drinks fill everyone else's to the top but didn't even bother to finshed filling our drinks, she decided to put the biggest pieces of ice because they didn't bother to make our drinks the right way. My boyfriends drink is supposed to to be green tea but it tasted like black tea!!! These girls need to be retrained or they need to work with people who actually care and don't choose to be biased just picking and choosing who they wanna be nice too.... just so much disrespect!!! Won't be back here it's just a shame... just got home they didnt even care to take the bread out...

Been here many times with good service but today - nope! 8 people in line; 5 people waiting for their drinks, with one young lady stuck making all the drinks by herself…There were 3 behind the counter. The guy at the register was very friendly to everyone (points!) but then this one dark-haired lady with it in a bun is just busy talking to non-customers and then steps outside of the counter to talk w other customers further back in line, then stepped outside for what looked like a break. As I was leaving, because the line was incredibly long and I had been in it for 15 minutes and still not to the counter, that same lady finally came back in as I was walking out with no drink. She appeared to have no sense of urgency yet the other two were working as fast...